Parts Advisor
3 weeks ago
Overview
Parts Advisor Responsibilities and Duties: Assist technicians by looking up parts needed for vehicle repair; Answering phone calls and assisting walk-ups and wholesale customers with their part needs; Tracking all incoming or outgoing parts for a dealership; Locating available parts when the dealership is out of stock
Qualifications/Skills Required
- Proven Sales performance, ability to collaborate and proactively assist with the Parts Team.
- Goal Oriented
- Exceptional multi tasker and time manager; organized
- Ability to find solutions and resolve conflict
- Excellent communicator with exceptional oral and written skills
- Driven to provide outstanding customer experiences
- Exhibits sound judgment, empathy, and integrity
- Amazing product knowledge
- Full understanding of regulations, laws and required compliance in the Automotive Industry including OEM parts policies and procedures
- Strong understanding and ability to calculate profit margins; track sales and monitor inventory.
- Computer proficient
Primary Responsibilities
- Work with the Fixed Operations Manager on the development of operational strategies;
- Positively support a successful Parts Team;
- Assist with the development and delivery of training programs and schedules for Parts Advisors;
- Oversee a strategy to continuously engage customers, provide outstanding customer experiences and drive referral and repeat business;
- Assist with the development of sales objectives/forecasts for individual performance.
- Effective promotion of aftermarket accessories, wholesale sales and sales of body parts;
- Effective parts inventory management with an exceptional understanding of the KPI, turnover ratios, lost sales and obsolete parts/parts returns;
- Aid in the creation, and design of marketing campaigns to drive growth;
- Ensure the team follows all current company policies, processes and procedures;
- Comply with any WorkSafe requirements, and safety protocols;
- Support of all other dealership operations including Service, Sales, and Accounting to promote cooperation and a team environment;
- Undertake all other tasks that may be delegated to you under the supervision of the Fixed Operations Manager
Core Values
Accountable - you stand by your decisions because they are sound
Builder of Relationships - you have positive working relationships with others both internally and externally
Love What You Do - you are energetic, outgoing and your enthusiasm for the business is infectious
Ethical - your standards align with the values of the organization
**Salary**: $4,000.00-$8,000.00 per month
**Benefits**:
- Extended health care
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- auto parts: 1 year (required)
Work Location: One location
Application deadline: 2023-01-20
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