Specialist, Credit Customer Care

1 month ago


Boucherville, Canada SYSCO FOOD SERVICES Full time

**Specialist, Credit Customer Care (Bilingual)**
- Reports To

Manager, Customer Care Center of Excellence SBS US

Location

Sysco Canada, Remote

Type

Full-time Permanent

Closing Date

December 6, 2024

**Company Overview**

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?-
**Role**:
Assists internal and external callers experiencing issues with usability, access, or navigation of Sysco Pay. Troubleshoots system-related concerns to identify and resolve issues. Collaborates with IT/BT Technical support team if unable to resolve the caller’s issue, by creating helpdesk ticket(s). Educates and guides callers on the functionality and features of the Sysco Pay system.**Role Responsibilities**:

- Coordinate actions based on root-cause analysis on issues and identify external customer patterns that can be resolved by working directly with the external customer or internal stakeholders
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with mínimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.

**Qualifications/Skills/Job Requirements (About you)**:

- 1-2 years’ work experience, preferably in a customer service, call center, or credit related role.
- High school diploma required.
- Post-Secondary education is an asset.
- French and English written and oral proficiency
- Fast paced work environment that requires high organization
- TalkDesk phone experience is considered an asset.
- Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook-
**_
Our Purpose:_**

**Connecting the world to share food and care for one another**

**_
Our Mission:_**

**Delivering success for our customers through industry-leading people, products and solutions**

**_
Our Identity:_**

**Together we define our future of foodservice and supply chain**Here’s a sample of the many benefits Sysco colleagues enjoy**:

- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts - Short-Term and Long-Term Disability - Life Insurance - Voluntary Optional Insurance - Parental Leave Plan - Company Pension Plan - Group RRSP & TFSA - Employee and Family Assistance - Stock Purchase Plan - Maple Virtual Care - Unlimited on-line learning - Sysco product discounts - Preferred vendor discounts - Colleague Resource Groups- (*benefits may vary based on location or bargaining unit)



  • Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are looking for a Professional Customer Care Specialist to join our team in Boucherville, Canada. In this role, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and...

  • Credit Administrator

    7 months ago


    Boucherville, Canada Rona Inc. Full time

    **Please note that**: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be proficient in French, spoken and written. At RONA, over 22,000 employees let...

  • Agent, Credit

    7 months ago


    Boucherville, Canada Rona Inc. Full time

    **Please note that**: - Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. - We require all our head office associates to be proficient in French, spoken and written. At RONA, over 26,000 employees...

  • Credit Clerk

    7 months ago


    Boucherville, Canada The Group Master Full time

    **Master, for over 70 years** We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United...

  • Nail Care Specialist

    4 weeks ago


    Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    In the esteemed beauty salon of beBee Professionals, located in Boucherville Canada, we are seeking a skilled Nail Care Specialist to deliver exceptional nail care services. The ideal candidate will possess excellent customer service skills and stay up-to-date with the latest nail care trends.About This RoleAs a Nail Care Specialist, you will provide...

  • Credit clerk

    4 months ago


    Boucherville, Canada Le Groupe Master Full time

    Job Number: J0824-0162 Job Type: Regular City, Province, Country: Boucherville, Quebec, Canada Job Category: Accounting & Finance Number of Positions: 1 Job Location: Hybrid / Boucherville The individual will be primarily responsible for cash applications, including tasks such as receiving customer cheques, receiving and processing bank transfers and...

  • Credit Coordinator

    7 months ago


    Boucherville, Canada The Group Master Full time

    **Master, for over 70 years** We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United...

  • Nail Care Specialist

    2 months ago


    Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide professional manicures, pedicures, and nail enhancements to our clients at beBee Professionals in Canada. The ideal candidate will have excellent customer service skills and be able to work in a fast-paced environment.Key Responsibilities:Perform high-quality manicures, pedicures, and nail treatments,...


  • Boucherville, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a remote role** The incumbent will work for Honda Canada’s Financial Service (HFS) Funding team and is responsible for contributing to dealer satisfaction by funding lease and retail contracts in an efficient and timely manner. The incumbent supports dealers and customer service with funding inquiries, reviews...


  • Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Job SummaryWe are seeking a skilled Professional Nail Care Specialist to join our team at beBee Professionals in Boucherville, Canada.About the RoleThis is an exciting opportunity for a talented nail care professional to provide exceptional services to our clients. As a Professional Nail Care Specialist, you will be responsible for delivering high-quality...


  • Boucherville, Canada The Group Master Full time

    **Master, for over 70 years** We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United...


  • Boucherville, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Boucherville is seeking a Customer Service Representative to join our team. As a Cashier, you will be responsible for managing customer transactions and providing a positive shopping experience. Your duties will include handling cash, credit, and debit payments, assisting customers, and maintaining a clean and organized checkout...


  • Boucherville, Canada BMO Financial Group Full time

    1001 boul Montarville, Unit 34 Boucherville Quebec,J4B 6P5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Nurse Care Specialist

    3 weeks ago


    Boucherville, Quebec, Canada beBee Professionals Full time $55,000 - $75,000

    At beBee Professionals in Boucherville, we are seeking an experienced and compassionate Nurse Care Specialist to provide high-quality patient care. As a key member of our healthcare team, you will work collaboratively with physicians and other professionals to deliver excellent medical care and support to individuals of all ages.Job Overview:We offer a...

  • Nurse Care Specialist

    3 weeks ago


    Boucherville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Job Title: Nurse Care SpecialistWe are seeking a compassionate Registered Practical Nurse to join our healthcare team in Canada.Responsibilities:Assess patients' needs and develop individualized care plans to ensure quality nursing services.Administer medications and treatments as prescribed by physicians, maintaining the highest standards of patient...


  • Boucherville, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    As a Customer Service Specialist, you will play a vital role in ensuring our customers receive exceptional service in our Boucherville store. Your responsibilities will include greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of...


  • Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Personal Care Specialist to join our team at beBee Professionals in Boucherville, Canada. In this role, you will provide essential care to clients, enhancing their quality of life and promoting independence.Key Responsibilities:Assist clients with personal hygiene, dressing, and mobility.Provide support with medication administration and...


  • Boucherville, Canada Staples Full time

    **Some of what you will do**: As a Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Account Managers (AM’s) and Strategic Account Leaders (SALs), assisting with managing our corporate accounts with a focus on taking the lead on non-strategic selling activities from the AM/SAL. This is done by...


  • Boucherville, Canada Honda Canada Full time

    **Job Description**: ***Please note that this is a hybrid position based out of Boucherville, Quebec. This is a hybrid role with the expectation of one day in office a week** The Bilingual Customer Experience Specialist (CES) is responsible for executing Honda Driving Excellence (HDE) and Acura Concierge Excellence (ACE) strategies by driving various...


  • Boucherville, Canada RONA Full time

    Key Responsibilities:Validate and Approve Vendor Commercial Agreements, ensuring compliance with established procedures.Code GL accounts on credit notes/claims and Vendor cheques deposits in a timely manner.Upload Process credits notes and claims in the ERP (SIDMA) for seamless integration.Prepare detailed excel templates to claim sales-based Vendor funds,...