Performance Assurance Specialist

2 weeks ago

Whiteshell, Canada Canadian Nuclear Laboratories Full time

Are you looking for a role that will challenge you?

Would you like to make a difference in the Environment?

If you answered yes, our Pinawa, Manitoba location is looking for a **Performance Assurance Specialist**. The Performance Assurance (PA) Specialist oversees processes of Whiteshell Laboratories Restoration Project (WLRP) and leads the implementation of improvement initiatives including Corrective Action Program, Operating Experience, Contractor Assurance System, and ImpAct. The PA Specialist conducts incident investigations, analyzes data and works towards improving Human Performance. Can you see yourself filling this role? If you answered yes, then this may be the job for you

CNL Employees perform all duties in accordance with established health and safety and regulations/guidelines, policies and procedures (i.e. utilizing personal protective equipment as per safe work procedures). Notifies management or supervisor of all occurrences, injuries, illnesses or safety and health concerns which are likely to harm themselves, their co-workers or any other on the premises in a timely manner and in accordance with established reporting requirements.

**What will you be doing?**
- Facilitating the Management Review Meeting (MRM), Rapid Learning Morning Call, attending and providing input to the Dedicated Screening Team (DST) meetings, and monitoring performance.
- Participating in or leading fact finding investigations, assisting or leading unplanned event investigations using appropriate causal analysis techniques, including: Root Cause, Apparent Cause Analysis, TapRoot, etc.
- Tracking outstanding unplanned event investigations, promoting progress, and assisting users to complete actions and meet schedule compliance.
- Researching, developing, and coordinating improvements to and monitoring and promoting the Management Observation Program.
- Maintaining the Contractor Assurance System (CAS) report and acting as a conduit to the Corporate CAS report.
- Ensuring that applicable external events are screened for relevant information and sharing internally.
- Performing internal audits for administrative tasks that affect information requested by the Regulator.
- Providing timely communication to workgroups on Human Performance (HU) and equipment failure events.
- Developing, implementing, measuring, and adjusting comprehensive methodologies to continuously improve safety-related and HU behaviour to support safety objectives.
- Author appropriate inputs into the NPARB, ACMR, and any other reports that require HU submission.
- Assessing and reporting on organizational climate within departments (behaviour, culture, survey results, etc.), conduct meetings and workshops to assess and identify opportunities to improve, and influencing key stakeholders to produce desired change.
- Performing evaluations and validation studies to measure and report on the effectiveness of program activities.
- Developing and producing an array of documents and materials; communications packages, reports, training presentations, lesson plans and manuals, educational handouts, safety meeting information packages, company procedures, brochures, handbooks, posters, cards, newsletters, bulletins, and electronic messages.
- Collaborating with safety related program teams to promote different aspects of safety.
- Handling sensitive information and confidential matters with discretion, integrity, and ethics.
- Performing other duties as assigned.

**What we are looking for**:

- Bachelor’s degree plus four (4) to seven (7) years’ experience, or equivalent combination of education and experience.
- Knowledge of operations systems, equipment, and processes, preferably in a nuclear environment.
- Knowledge of nuclear facilities Regulating Agencies and their requirements.
- Expert understanding of Performance Assurance and Human Performance concepts.
- Experience in the use of Performance Improvement and Continuous Improvement tools.
- Demonstrated experience effectively promoting PA programs across an organization.
- Experience with Corrective Action ImpAct systems.
- Experience using corrective action processes and causal analysis techniques such as TapRoot, apparent cause, and/or root cause.
- Experience delivering training in a classroom, one-on-one, and virtual environments.
- Understanding of scorecards utilizing statistical process control and other statistical methodologies.
- Understanding of Contractor Assurance System scorecards is an asset.
- Understanding of Lean techniques is an asset.
- Understanding of business of Quality Assurance compliance programs.
- Excellent interpersonal communication skills and proven ability to interact, collaborate, communicate, and maintain successful working relations at all levels within the organization and with external stakeholders.
- Excellent written and verbal communication skills along with presentation skills.
- Strong project management skills (planning, organizing, leading, and direc

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