SAP Application Management Services Lead

4 weeks ago

Calgary, Canada ConvergentIS Full time

**Who you are**

You are a successful and experienced customer success or relationship executive, who loves engaging with people and excels at conveying the value of the solutions you offer. You are a likeable, passionate, and driven “people person”, who can develop and cultivate long-lasting relationships, even remotely, and who has an eye for identifying issues areas and taking proactive steps to resolve issues and manage risks. You are an effective communicator.

You thrive in a fast-paced, dynamic environment where priorities change rapidly.

You are experienced with the SAP ecosystem, have broad knowledge of SAP solutions, solution architecture, and the latest developments in the SAP solutions domain, and you can demonstrate the following:

- Deep and broad SAP solutions knowledge and know where to look to find SAP solutions content.
- Familiar with SAP’s value proposition, business challenges and customer opportunities.
- Ability to build and cultivate relationships across geographical, cultural, and motivational boundaries.
- Ability to listen to and empathize with the client’s challenges and be proactive in findings resolutions.
- Ability to engage with all stake holders, support groups and teams and ensure effective collaboration.
- Competitive and determined self-starter.
- Natural curiosity and capacity to learn and grow.
- Excellent written and verbal communication skills. This includes being an attentive and empathic listener and a persuasive speaker and writer.
- Demonstrated ability to connect with people and understand their objectives and motivations.
- You are authentic, consultative, and creative in your approach with co-workers, partners, and customers.

**Who we are**

We are Convergent Information Systems, a growing software and services provider, headquartered in Calgary, and with a focus on business innovation in and around the SAP ecosystem. Founded in 2002, we are an SAP design, build and sell partner at the leading edge of user experience design. We help our customers deliver impactful and innovative technology solutions that transform the way they do business.

At ConvergentIS we have a spark - a code, a way we work, a way we behave - and this spark is at the core of our success. It is more than a value statement - it is our culture. Our spark means:

- Performing exceptionally and achieving high standards at every opportunity
- Enabling our customers and our team members
- Being flexible and innovative
- Maintaining a strong alignment with our goals and values

ConvergentIS offers a comprehensive and competitive benefits package, as well as flexible work arrangements.

**Role Description and Duties**

The objective of the role is to broaden and deepen the relationship between ConvergentIS and SAP, and identify shared interests and opportunities, leading to additional revenue generation that can be attributed to individual relationships within SAP and that strengthens our partnership with them.
- Engagement Delivery - manage operations support teams to exceed client expectations, meet agreed-upon Service Level Agreements and KPIs, provide performance reporting to client, perform resource planning, manage project financials, and resolve issues.
- Oversee Tier 1, 2, and 3 support services for multiple SAP-centric clients
- Provide leadership and support to direct reports that enable them to be successful in their roles and grow within their domains
- Manages a team and client relationships to deliver outstanding client solutions
- Manage support personnel on a day-to-day basis
- Advanced knowledge of different support models and support processes including incident mgmt, problem mgmt, release mgmt, change mgmt, SLA/KPI mgmt, etc.)
- Evaluation of Support Personnel
- Triage incoming Incidents and Service Requests to determine the appropriate routing and resource(s) to resolve
- Manage resolution of Incidents and Service Requests.
- Proven ability to lead multiple workstreams simultaneously
- Demonstrated ability to take initiative and interact with all levels of management
- Report key weekly and monthly support performance metrics to all stakeholders, both internal and external
- Manage client relationships on Managed Support Services engagements
- Help in establishing and exceeding customer satisfaction goals
- Handle escalations as required
- Work with both Project and Product Development Teams as required
- Coordinate releases of new functionality for Product Apps to existing customers
- Facilitate knowledge transfer from Project Team(s) to Support Team for ongoing support

Business Development - Develop re-usable collateral that can be used in other AMS engagements, stay abreast of latest technology to provide on-going advice to clients, lead automation/RPA and innovation activities, develop client references through building trust and exceeding expectations

**Experience**
- University Degree Preferred
- 5+ years of demonstrated leadership experience
- 3+ years in Cust

  • SAP Lead Technical Quality Manager

    1 month ago

    Calgary, Canada SAP Full time

    **We help the world run better** **SAP Lead Technical Quality Manager** **What you'll do** As the Lead TQM, you will: - Lead Premium Engagement program - Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics - Lead...

  • Senior Manager, Global SAP QA Lead

    1 week ago

    Calgary, Canada Nutrien Full time

    Pay Band: I    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.   Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the...

  • Senior Manager, Global SAP QA Lead

    1 week ago

    Calgary, Alberta, Canada Nutrien Full time

    Pay Band: I At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of...

  • Senior Manager, Global SAP QA Lead

    5 days ago

    Calgary, Alberta, Canada Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by...

  • Senior Manager, Global SAP QA Lead

    4 days ago

    Calgary, Canada Nutrien Full time

        At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.   Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest...

  • Senior Manager, Global SAP QA Lead

    7 days ago

    Calgary, Canada Nutrien Ag Solutions Limited Full time

    Select how often (in days) to receive an alert: Create Alert At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions....

  • Senior Manager, Global SAP QA Lead

    7 days ago

    Calgary, Canada Nutrien Ag Solutions Limited Full time

    Select how often (in days) to receive an alert: Create Alert At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions....

  • Senior Manager, Global SAP QA Lead

    7 days ago

    Calgary, Canada Nutrien Ag Solutions Limited Full time

    Select how often (in days) to receive an alert: Create Alert At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions....

  • Senior Manager, Global SAP QA Lead

    1 month ago

    Calgary, Canada Nutrien Full time

    Pay Band: I  At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest...

  • Senior Account Executive, Western Canada

    1 week ago

    Calgary, Canada SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Integration Lead

    1 week ago

    Calgary, Canada ARC Resources Full time

    Job Details Description ARC has had an exciting growth story driven by the invaluable contributions of our people, principled business strategy and high-performance culture. Today, we are one of Canada’s largest energy companies with industry-leading environmental, social and governance (ESG) performance and tremendous opportunity on the...

  • Senior Project Manager to lead connected application integrations, including OpenInvoice

    2 weeks ago

    Calgary, Canada S I Systems Full time

    Senior Project Manager to lead connected application integrations, including OpenInvoice & Trax with SAP S/4Hana platform. (Req: 8550)Our client is seeking a Senior Project Manager to lead connected application integrations, including OpenInvoice & Trax with SAP S/4Hana platform. (Req: 8550)Calgary candidate for a 1 year contract, hybrid work model (4 days...

  • Senior Project Manager to lead connected application integrations, including OpenInvoice

    2 weeks ago

    Calgary, Canada S I Systems Full time

    Senior Project Manager to lead connected application integrations, including OpenInvoice & Trax with SAP S/4Hana platform. (Req: 8550)Our client is seeking a Senior Project Manager to lead connected application integrations, including OpenInvoice & Trax with SAP S/4Hana platform. (Req: 8550)Calgary candidate for a 1 year contract, hybrid work model (4 days...

  • Senior Project Manager to lead connected application integrations, including OpenInvoice

    2 weeks ago

    Calgary, Canada S I Systems Full time

    Senior Project Manager to lead connected application integrations, including OpenInvoice & Trax with SAP S/4Hana platform. (Req: 8550)Our client is seeking a Senior Project Manager to lead connected application integrations, including OpenInvoice & Trax with SAP S/4Hana platform. (Req: 8550)Calgary candidate for a 1 year contract, hybrid work model (4 days...

  • Sr Mgr, SAP Functional Lead, Order to Cash

    1 week ago

    Calgary, Alberta, Canada Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by...

  • Sr Mgr, SAP Functional Lead, Procure to Pay

    1 week ago

    Calgary, Alberta, Canada Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by...

  • Sr Mgr, SAP Functional Lead, Schedule to Deliver

    1 week ago

    Calgary, Alberta, Canada Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by...

  • Sr Mgr, SAP Functional Lead, Schedule to Deliver

    1 week ago

    Calgary, Canada Nutrien Full time

      At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.   Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer...

  • Sr Mgr, SAP Functional Lead, Procure to Pay

    1 week ago

    Calgary, Canada Nutrien Full time

      At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.   Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer...

  • Sr Mgr, SAP Functional Lead, Order to Cash

    1 week ago

    Calgary, Canada Nutrien Full time

      At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.   Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer...