Store Manager

3 weeks ago

Coquitlam, Canada OAK+FORT Full time

Since our inception in 2010, OAK+FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.

**Sales Generation**
- Meet minimum sales requirements based on store volume (corporate goal)
- Provide exceptional client experience by executing OAK+FORT Sales Culture
- Build and manage client relationships through client database recording
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
- Provide industry knowledge through awareness of products and prices in the market
- Drive sales through OAK+FORT eCommerce purchases and social media platforms
- Maximize sales during special events and customer services
- Ensure store team processes cash desk operations with engagement, efficiency, and accuracy
- Respond and appropriately resolve customer complaints and service opportunities

**Staff Development**
- Build our team by welcoming and onboarding new employees
- Build and maintain relationships with store team, peers, and relevant partners
- Train and develop high performing staff to maximize productivity
- Provide timely feedback and active informal training to staff
- Inspire and motivate team through demonstrating leadership qualities
- Ensure staff are adhering to OAK+FORT Sales Culture and service expectations
- Initiate and communicate team objectives and updates with Management team and corporate partners
- Partner with District Manager to evaluate and dismiss underperforming staff
- Support internal growth through promoting high performing staff
- Host staff meetings as necessary and participate in monthly Manager’s meetings

**Store Functionality**
- Participate in training and execution of floor management
- Ensure the right quantity of stock is in the right place at the right time
- Maintain proper presentation of merchandise in accordance to corporate directives
- Oversee stock room set-up and organization
- Ensure Stock Team ships and receives merchandise with accuracy and efficiency
- Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
- Adhere to loss prevention policies to prevent external and internal theft
- Create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working
- Influence and support others through building presence
- Communicate effectively both verbally and in writing
- Manage time and priorities effectively
- Build constructive and effective relationships with the store team
- Present ideas and recommendations in a professional, organized and logical manner

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