Assistant Resident Managers

5 months ago

Vancouver, Canada Hollyburn Properties Ltd. Full time

We are actively looking for an Assistant Resident Manager Team ( Team of Two) to provide ongoing support to the on-site management team at “Marlborough Tower” located in North Vancouver. Marlborough Tower 137 residential rental units is located in the heart of Lonsdale. In this role, you will also be required to provide Relief Coverage for another one of our buildings located in West Vancouver.

**What’s in it for you ?**

Hollyburn Properties offers competitive wages and great benefits including ;
- Extended Benefits for Team Member & Family (Medical, Dental, Vision Care) - 100% premiums paid by Hollyburn
- Employee & Family Assistance Program
- Matching RSP Program
- Educational Assistance
- Discounted Accommodation - 1 bedroom Suite in Marlborough Tower

**Key Duties & Responsibilities**
- Manages the rental process for Residents, which includes all the required paper work for the rental of suites, parking and/or storage lockers;
- Answers telephone inquiries regarding suites. Must become familiar with all physical aspects of an available suite (how many sq. ft., location, conditions, etc.), all aspects of the suite rental process (deposit, number of people, pets etc.), and the building amenities available;
- Treats applicants and Residents with courtesy and respect, communicates any problems or concerns to their managers or to the Head Office Team;
- Maintains a log book of daily activities;
- On a daily basis:

- Cleans laundry rooms, including washers, dryers, lint traps, sinks, counters, floors and removes trash;
- Vacuums the lobby and elevator, as well as cleans lobby windows, removes trash and old newspapers/flyers;
- Ensures all outside entrances to the building are clean and tidy;
- Inspects parking lots, and sweeps/tidies as required;
- Checks all floors for burned out lights, debris, and cleans as required;
- Performs frequent security patrols of the building;
- Becomes familiar with the fire alarm system, elevator, emergency generators and pool operations (if applicable);
- Analyzes emergencies and contacts the Property Manager when necessary;
- Prepares vacant suites for new Residents by completing necessary repairs, upgrades and/or cleaning and painting;
- Cautions Residents regarding complaints about excessive noise, disorderly conduct, or misuse of property;
- Maintains the building by performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities, using hand tools.
- Must live on-site
- Performs any other duties and responsibilities as assigned.

**Knowledge, Skills & Abilities**
- Must have good understanding of the English language. This includes both written and verbal communication skills;
- Some knowledge of building systems and building maintenance;
- Excellent customer service skills;
- Presentation and sales skills are necessary to market suites to prospective Residents;
- Previous experience in housekeeping, common area cleaning would be an asset;
- Proficiency with Microsoft Office (Word, Excel and Outlook);
- Must have a basic set of tools, which Team Members are required to provide, that include: hammer, hacksaw, screwdriver set, putty knife, saw, pliers channel locks, cutting knife, cordless drill, wire cutters, tape measure, level 2’, and adjustable wrench;
- Ability to work independently and in a team environment where mutual support is essential;
- Ability to work a varied schedule including evenings and weekends;
- A vehicle is a definite asset as
- Must be a Resident of Canada or possess the appropriate documentation to legally work in Canada. All documentation must be current.

HP1

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