Supervisor, IT Support

2 weeks ago

Pickering, Canada Municipal Property Assessment Corporation Full time

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand? Do you have a passion for big data and cloud computing - and know the benefit of using data to improve business practices?

**Become a Supervisor, IT Support** **with MPAC**

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more.

Our Information Technology team works closely with each department across the business to design, build and deliver innovative solutions that help make MPAC an international leader in the property assessment industry. The way we think about technology is different, and our teams are proud to share their knowledge and contribute to meaningful, technology-enabled success stories that enhance operational intelligence and customer service delivery. We tackle complex problems collaboratively in an agile environment, and are committed to ensuring MPAC technology is consistently available, scalable, performance-based and secure. We’re a group of forward-thinking and talented professionals who stay ahead of the game by using open source technology, cutting-edge cloud computing, advanced analytics and predictive and machine learning models. Learn more at mpacspark.ca

**Equity, Diversity, Inclusion and Anti-Racism**

MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We take important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.

**What makes you great for this role?**
You are a leader who can supervise the IT Support Services team in delivering a high level of client satisfaction through prompt resolution of client issues in an accurate and timely manner.

**We have**:

- A team of highly skilled, dedicated and collaborative staff to work with
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support

**You have**:

- Diploma or Degree in Information Technology or related field
- 3+ years’ progressive experience in IT operations
- Supervisor or senior practitioner experience in maintaining and operating a Service Desk function with a strong understanding of cloud, network and desktop operating systems troubleshooting
- Strong management and team building skills with the ability to lead and motivate a team in providing sound customer service and support

**Nice to have**:

- Scrum Master certification or equivalent professional designation

**What you will do**:

- Provide technical expertise to staff as necessary to ensure high quality and timely support services are given to meet individual and team performance objectives
- Examine potential areas for service improvements and develop recommendations and submit proposals to the Manager for review/consideration
- Investigate sensitive user issues, determining the scope and range of users affected, and responding/resolving complex problems or escalating to the Manager as needed
- Monitor queues, assist with goals and conduct quality control to reduce errors and improve procedures
- Track and monitor hardware and software assets

**Additional Information**:

- Requisition ID: 1109
- **Closing Date: July 10, 2023**

**Ready to apply?**

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.

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