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After-sales and Maintenance Technician

2 months ago

Mississauga, Canada Greenlife Inc. Full time

**Job Title: After-sales and Maintenance Technician**

**Responsibilities**:
l Responsible for repairing returned and damaged products in the GL division, mainly beauty and healthcare equipment;
l Responsible for sampling and reviewing incoming goods to be added to the GL warehouse;
l Assist the sales team in diagnosing and answering after-sales issues, and propose professional after-sales repair plans;
l Responsible for assembling showroom samples, and assisting customers with product assembly during daily sales;
l Assist the e-commerce team in product return, including return inspection, sorting, and warehousing;
l Organize and summarize after-sales issues, refine repair plans, and empower the team to continuously improve the after-sales system;
l During busy periods in the store, willing to act as a delivery driver and assist the sales team in short-distance product delivery between GL retail stores or to customers.

**Professional skills and background requirements**:

- Those with professional equipment repair experience are preferred, and those with strong hands-on ability or experience in assembly and disassembly work are also welcome;
- Legally valid Canadian driver's license;
- Legally valid Canadian work permit;
- Those interested in the beauty, hair, and health industries are preferred;
**Educational requirements**:
**Language proficiency**:

- Basic English communication and writing skills are preferred but not mandatory.

**Personal qualities**:
l Have excellent hands-on ability, patience in problem-solving, and willingness to serve customers well;
l Honest, earnest, optimistic, and proactive;
l Diligent, passionate, responsible, and able to withstand work intensity and pressure.

**Benefits**:
l Salary: $22/hour + year-end bonus;
l Annual leave benefits;
l Opportunities for career advancement and development;
l Assistance with immigration.

**岗位名称：**售后&维修专员

**岗位职责：**

1、负责GL事业部退货品与破损品维修工作，维修品主要以美容和保健护理设备为主；

2、负责GL事业部入库商品的抽检和审查工作；

3、负责协助销售团队完成售后问题的诊断和答疑工作，提出专业售后维修方案；

4、负责组装展示间样品，日常销售期间协助客户完成商品组装；

5、负责协助电商团队完成退货流程，包括退货检查，整理与入库；

6、负责整理归纳售后问题，沉淀维修方案，赋能团队不断完善售后体系；

7、在门店业务繁忙时段，可代理送货司机的工作，协助销售团队完成门店之间或客户订单的货品短距离配送工作。

**任职要求：**

**1) 专业技能和背景要求**

l 设备专业维修经验者优先，动手能力强，组装拆卸工作爱好者均可；

l 加拿大合法驾照；

l 加拿大合法工作身份；

l 美容美发和健康行业爱好者优先。

**2) 学历要求**

l 无具体要求，本科学历以上应聘者优先。

**3) 语言能力**

l 具备基础英语沟通和文字能力优先，非硬性要求

**4）个人特质**

l 具有优秀的动手能力，有解决问题的耐心和服务好客户的意愿；

l 诚信、踏实、乐观、积极向上；

l 工作勤奋、富有激情、责任心强，能够承受工作强度和压力。

**待遇：**

1）22元/时+年终奖

2）年假福利

3）职业提升和发展空间，晋升机会

4）可协助办理移民

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Maintenance: 3 years (required)

**Language**:

- English (required)
- Mandarin (required)

Work Location: In person

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