Service Writer

_Stewart's Equipment is a family-owned, multi-line certified sales and service dealership with four stores located in Erin, Cookstown and Stayner. We serve the south-central Ontario market with a complete product offering for farmers, landscapers, contractors and homeowners._
- Stewart's represents companies that are the best in their fields - those companies that are market leaders in innovation and technology. In business since 1955, we remain one of the largest independently owned dealerships in Eastern Canada. Our main product lines are Kubota and New Holland._

**As a Service Writer you will act as a liaison between customers and service staff and ultimately ensure excellent customer service.**

The opportunity includes the following main responsibilities:

- Inform clients about the Stewart’s products, services and offers.
- Assist in the preparation of service quotes
- Work with the service team regarding work orders
- Schedule appointments, opening, maintaining, and completing work orders
- Calculate charges and process payments
- Manage complaints, returns and resolve customer grievances
- Maintaining a high level of professionalism
- Maintaining a clean and productive work environment

**Requirements**:

- High school diploma at minimum. Post-secondary is preferred
- Proven experience in service, customer relations or related positions
- Self-motivated, and drive to ensure excellent customer service
- Problem-solving and listening skills
- Patient disposition and ability to resolve conflicts
- Ability to work independently and be part of a Team
- Above average computer skills

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Store discount

**Experience**:

- Customer Service: 3 years (required)

Work Location: In person