Production & Field Service Technician

3 weeks ago

Brockville, Canada Novaflow Full time

Job Overview:
We are seeking a skilled and reliable Production & Field Service Technician to join our team. This is a hybrid role that will require up to 50% travel.

**Production Responsibilities**:
1. Follow safe practices and quality standards and adhere to all applicable regulations, policies and procedures for health, safety, and environmental compliance whether working in production at Novaflow or at a customer site.

2. Assemble and manufacture systems and assemblies as per drawings.

3. Complete testing of final product or subassemblies for functionality, quality, and adherence to customer specifications.

4. Troubleshoot problems with equipment, devices, subassemblies, or products.

5. Must be able to work as a team and independently.

6. Prepare completed systems for domestic and international shipment.

7. Maintain a clean and organized work area.

8. Pick parts for system and assembly builds when required.

**Field Service Responsibilities**:
1. Onsite installation of Novaflow’s automated dispensing and batching systems or retrofits at customers’ facilities as per Engineering drawings.

2. Perform diagnostic analysis, repair, and/or preventative maintenance to customers’ equipment.

3. Train end-users on system operation, Novaflow custom software (while providing insights on efficient process flow), maintenance, and best practices.

4. Provide accurate and detailed reports to the production manager, technical support, and engineering teams.

5. Schedule and manage pre
- install, post-install, and service meetings with applicable departments.

6. Provide excellent customer service while promoting Novaflow as a leader in the design and manufacture of automated dispensing systems.

7. Complete and submit expense reports for company travel in an organized and timely manner.

8. Perform onsite system audits and evaluations and provide documented reports and recommendations to customer account manager.

**QUALIFICATIONS**

1. Must have a valid passport and able to travel domestically and internationally.

2. Willing to work/travel outside of what is considered regular working hours.

3. Must have a valid driver’s license and the ability to operate a forklift.

4. Mechanical aptitude and comfortable with the use of hand and power tools

5. Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

6. Excellent time management skills and the ability to work to a schedule.

7. Ability to read and understand technical drawing.

8. Aptitude in Microsoft Outlook, Word or similar.

9. Proficient in both written and verbal communication in English, multilingual considered an asset.

10. Familiarity with electro-pneumatics and/or fluid dynamics considered an asset.

11. Excellent customer service skills.

12. Must be bondable.

**Benefits**:

- Comprehensive benefits package including health insurance, dental insurance, and retirement plan options
- Paid time off and holidays

Pay: $39,520.00-$52,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Manufacturing: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2024-05-31

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