Field and Depot Service Technician

3 weeks ago

Edmonton, Canada Spartan Controls Ltd. Full time

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

**Summary**:
We are currently recruiting for an Instrumentation Field Service Technician specializing on flow meters and other measurement equipment. The position is posted for the Edmonton facility. This position will entail providing support on products such as: Flexim Clamp-On Ultrasonic Meters, Micro Motion Coriolis Meters, Phase Dynamics and Drexelbrook Water Cut Analyzers, Rosemount Process and Inventory Level Products, Rosemount Vortex and Mag flow meters, Rosemount Pressure and Temperature transmitters, Fluenta Flare Meters, Truck Unloading Systems, RTU’s (FB107, FB1100/1200, FB3000, Bristol) and many other industry specific measurement and analytical solutions.

**Role and Responsibilities**:

- Work with our sales teams at Spartan to design and implement measurement solutions
- Performing factory acceptance testing on new solutions prior to field deployment
- Quick and reliable on-site demand field service support for our customers
- On-site evaluations and repair of device failures
- Performance analysis
- Application and process upset investigation
- Startup and commissioning support for measurement instrumentation products as required by customers
- Working with customers and internal Spartans on a start-up execution plans
- Overseeing and performing 3rd party interface checks
- Integrating flow meters and other measurement equipment with customer plant and buisness systems
- Troubleshooting issues
- Documenting and calibrating
- Planned preventative maintenance services
- Review maintenance procedures and train customer operations and maintenance personnel on proper operation
- Address any operational issues or concerns
- Perform health checks and verify proper operation of system components
- Calibration activities
- Performance analysis
- Perform in-house evaluations, calibrations, and repairs on a variety of Measurement and Analytical products
- Quality assurance on new equipment including testing new hardware and debugging new software
- Presenting and instructing formal customer education courses on products withing Spartan’s analytical portfolio
- Supporting our sales teams with technical insights and opportunities to win new buisness
- Provide technical remote telephone and digitally connected support services
- Possible camp rotation work occasionally required
- Participate in 7/24 on call rotation (approximately 3-4 x 1-week rotations per year)

**Qualifications and Skills**:

- Flexim clamp on flow meter experience is preferred
- Diploma from a 2-year technologist instrumentation course or Journeyman Instrument Certificate
- Previous Instrumentation field service experience an asset
- Strong trouble shooting skills
- Comprehensive computer background and skills including networking
- Excellent customer service skills
- Strong interpersonal, communication, and organizational skills
- Able to produce quality documentation in a timely and accurate manner
- Entrepreneurial work ethic
- Some lifting of instrumentation equipment (not heavy)
- Must be able to distinguish colors
- Valid Alberta driver's license, safe driving record and willing to travel extensively
- Entrepreneurial work ethic

The training provided for this role will consist of formal factory training, mentoring, and partnering or shadowing with experienced Field Service Specialists.

This is a unique opportunity for individuals who want to work with a leading automation supplier, providing analytical solutions to many different industries along with the growing opportunities forming around Hydrogen and carbon capture and storage.

Close Date: December 15 (11:59 pm MST)

IND123

Requisition ID: 960

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