Cafe Manager

3 months ago

Stoney Creek, Canada Fortinos Full time

**Cafe Manager - 1 year contract**

**What you’ll do**:

- Oversee the day-to-day operations of a specific department within a store
- Ensure the department meets or exceeds sales and profitability goals
- Train and develop department associates in customer service, product knowledge, and merchandising
- Ensure merchandise is stocked, displayed, and priced appropriately
- Monitor inventory levels and coordinate with other departments to ensure timely replenishment
- Maintain a clean and safe department for customers and employees
- Manage departmental expenses and assist in budget preparation
- Communicate regularly with store management and other department managers to ensure store-wide goals are being met
- Be constantly on the lookout for great talent to join our team
- Lead, coach and motivate colleagues to improve productivity, engagement and retention
- Be committed to maintaining merchandising and operational standards
- Building and leading diverse teams that foster a workplace of inclusiveness and belonging

**What you bring**:

- High school diploma or equivalent; some college coursework preferred
- Previous retail management experience, preferably in a departmental or specialty store setting
- Strong leadership and interpersonal skills with the ability to motivate and develop associates
- Excellent organizational and time management skills
- Ability to work a flexible schedule, including nights and weekends
- Proficiency in basic computer skills, including Microsoft Office
- Knowledge of retail operations, including merchandising, inventory management, and customer service
- Ability to lift and move up to 50 pounds and stand for extended periods of time
- ** Overview**

To ensure the efficient functioning of the Pane Fresco Café, providing customers with the best quality products and ensuring courteous timely customer service.

**passion & commitment to customer service is a key driver for our Company**

**Duties and Responsibilities**:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
- To direct and supervise all Café staff to secure efficient and courteous customer service;
- To provide customers with excellent service, quality and selection of various coffee and bakery products while achieving maximum sales and profit with creative product displays;
- To respond immediately to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
- Exceptional customer service skills
- Proven customer service and marketing abilities as well as initiative;
- Knowledge of Coffee Bean products and Roasting procedures
- Flexibility to work a variety of hours, including days, evenings and weekends;
- Excellent communication and interpersonal skills.
- Retail store experience would be an asset;
- Previous supervisory experience a strong asset;
- To be responsible for the effective operation of the Pane Fresco Café Department;
- To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
- To hire all part-time staff and train new employees;
- To schedule all Café clerks ensuring the strict control of wage costs;
- Responsible for ordering, receiving, inventory and display of merchandise;
- To interpret and administer Company policy and ensure compliance with the union contract;
- To ensure the safety, sanitation and general maintenance of the Department meet with Company standards.
- To ensure compliance with the company food safety standards, regulations and audits;
- To perform other duties as assigned.

**How You’ll Succeed**:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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