Gate Attendant

Reporting to the Logistics Manager or designate, the Gate Attendant - Floater, is a critical contact to IGPC’s customers, suppliers, and guests, and ensures all entering the facility are warmly welcomed. The Gate Attendant - Floater provides support to both the Gate Attendants and Shipper Receivers as needed and will conduct tailgate, product testing and ensure truck traffic is directed efficiently.

The Gate Attendant-Floater will play a critical role in IGPC’s Emergency Response Plan during emergency and/or muster scenarios along with monitoring safety policies and procedures are followed by all on-site.

**Minimum Qualifications and Skills**
- Must be a minimum of 18 years of age.
- Must have minimum 1 year experience in customer service, logistics, or relevant industry.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Must work in accordance with our health & safety program.
- Able to work independently or as part of the team.
- Demonstrated:

- self direction with mínimal supervision,
- teamwork and problem-solving skills, and
- proficiency in all forms of written communications.
- Proven positive attitude.

**Core Competencies**
- Accountability/Dependability
- Adaptability
- Communication
- Compliance
- Continuous Improvement
- Critical Thinking
- Customer Focus
- Detail Oriented
- Development and Continuous Learning
- Emotional Intelligence
- Energy & Stress Management
- Ethics/Integrity
- Problem Solving
- Quality Orientation
- Teamwork
- Time Management

**Responsibilities**
- Provide coverage to both the Gate Attendant and Shipper Receiver positions when needed.
- Conduct tailgate product testing and ensure the Quality team is aware of the results.
- Monitor safety policies and procedures are followed by all on-site and escalate the Health, Safety, and Environmental Manager as needed.
- Monitor IGPC’s entrance during receiving hours and inform Supervisor or Manager of any urgent matter.
- Scale in and out all truck traffic.
- Issue unaccustomed drivers the identification numbers and gather carrier information.
- Verify scheduled loads with electronic schedule.
- Assign trucks to appropriate staging lane.
- Communicate with Shipping and Receiving Team for co-product purchases and chemical deliveries.
- Provide drivers with copies of the bill of lading and scale ticket when scaling out.
- Sign in visitors to IGPC and contact their IGPC host.
- Determine the immediacy and priority visitor needs based on importance.
- Participate in all musters and/or emergency situations as per IGPC’s Emergency Response Plan.
- Follow all safety and emergency procedures are followed.
- Professional and courteous conduct and communication during all interactions.
- Focus on customer service and support by being a positive resource throughout our visitors’ experiences at our facility.
- Be able to work independently and as part of a team in order to complete tasks.
- Must fully participate in the training required to perform the position.
- Act as a representative of the company when communicating with customers, contractors, and vendors.
- Form decisions with a commonsense approach that supports the best interest of IGPC.
- Attend the required shift rotation and provide support to all Gate Attendants and Shipper Receivers as needed.
- Perform other duties as delegated and assigned.

**Health & Safety Aspects**

Use of the following clothing and personal protective equipment is required when performing work outside of the Gate House:

- 100% Cotton or FR rated Clothing
- Long Sleeve Shirt
- IGPC approved safety work boot (CSA approved; steel toed, minimum 6” high etc.)
- Hard hat (except in clearly defined office areas)
- Safety Glasses
- Hearing protection (where required)
- High visibility clothing (uniform/vest/coat)
- Respiratory protection (where required)
- Other PPE as required

**Mental and Physical Effort**
- The position requires multi-tasking while maintaining focus of all steps in the process. The Gate Attendant - Floater must display strong attention to detail and demonstrate strong organizational skills.
- The Gate Attendant - Floater must be able to work independently and demonstrate a high level of professionalism at all times.
- At times can be moderately physically demanding. Physical Requirements include walking, standing, climbing stairs and ladders, sweeping, and performing work outdoors in all weather conditions.
- Auditory distractions may include conversations between colleagues, phones ringing, alarms sounding, motors running, and other loud noises. Visual distractions may include the movement of people, vehicles, or objects.

**Working Conditions**
- Outdoor activity in all weather conditions.
- From time to time will be exposed to long work hours and potential non-standard shifts.
- Will work both in an office and warehouse/storage setting and throughout the facility as required.