Infrastructure and DevOps Manager

6 months ago

Toronto, Canada SpryPoint Full time

THE COMPANY

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

Job Summary

The Infrastructure and DevOps Manager will play a crucial role in ensuring the efficiency, scalability, and security of our AWS cloud infrastructure. This position involves **managing a team of Infrastructure and DevOps professionals** and collaborating closely with software development and IT teams to optimize and automate our infrastructure deployment and operations processes.

**Responsibilities**:
Infrastructure Management
- Oversee the design, implementation, and maintenance of our AWS cloud infrastructure to ensure high availability, scalability, and cost-effectiveness.
- Monitor and manage cloud resources, optimizing performance and cost efficiency.
- Implement best practices for security and compliance in the AWS environment.
- Continuously improve processes and infrastructure technologies

Leadership
- Lead and mentor a team of Infrastructure and DevOps engineers, providing guidance and fostering a culture of continuous improvement.
- Collaborate with cross-functional teams to streamline the software development and deployment process.
- Collaborate and support the Software Development teams with maturing and maintaining CI/CD pipelines for efficient software releases.
- Collaborate with Customer Success teams to support uptime SLAs and provide level-3 customer support

Automation and Tooling
- Develop and maintain automation scripts and tools to improve infrastructure provisioning and management.
- Evaluate and implement DevOps tools and technologies to enhance productivity.
- Evaluate and Implement tooling solutions to drive operational efficiencies throughout the organization.

Monitoring and Troubleshooting
- Lead incident response efforts and root cause analysis.
- Implement and manage on-call schedules to support implementation activities and ensure business continuity

Cost Management
- Manage and optimize AWS costs through resource allocation, budgeting, and cost analysis.
- Identify opportunities to reduce infrastructure expenses while maintaining performance and reliability.

Documentation and Knowledge Sharing
- Maintain detailed documentation of infrastructure configurations, processes, and best practices.
- Foster knowledge sharing within the team and across the organization.
- Ensure strategic team initiatives are tracked and timelines are visible across the organization.
- Foster a culture of maintaining good data quality in our ticket tracking system.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
- Proven experience managing AWS cloud infrastructure for software product development.
- Strong leadership and people management skills, with the ability to lead and mentor a team effectively.
- Proficiency in infrastructure as code (IaC) tools such as Terraform or AWS CloudFormation.
- Hands-on experience with DevOps practices, CI/CD pipelines, and automation tools (e.g., Jenkins, Ansible, Docker).
- Strong understanding of security best practices in cloud environments.
- Excellent problem-solving and troubleshooting skills.
- AWS certifications (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect) are a plus.
- Effective communication and collaboration skills.

Employee Benefits and Perks:

- Remote-first and autonomous working environment
- Flexible working hours
- Competitive Salary
- $500 Home office setup (in addition to Macbook, keyboard, and mouse)
- Health, dental, vision, and life insurance
- Professional development courses + $2,500 tuition assistance annually
- Book bounty program, get reimbursed $100 for each book read and reviewed
- Summer Fridays, take ½ day Fridays in the summer
- Employee referral program, $2,000 per new FTE hired
- Snacks and drinks () in our HQ on Prince Edward Island
- Annual company/team offsites
- To hear more about SpryPoint, check us out on Glassdoor

SpryPoint is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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