Customer Success Outreach Manager, Emerging

3 weeks ago

Toronto, Canada Procore Technologies Full time

**Job Description**:
We’re looking for a **Customer Success Outreach Manager** to join Procore’s Customer Success team. In this role, you’ll work with clients and increase engagement with our emerging/small medium book of business. This role is a balance of independent and collaborative work, sharing responsibility for post-implementation success & long-term adoption of Procore’s platform.

This position reports to the Customer Success Manager and will be based in our Toronto office. We’re looking for someone to join us immediately.

**What you’ll do**:

- Conduct proactive outreach to Procore’s Emerging book of business (400+ clients)
- Schedule implementation consultation calls as well as business reviews for the Emerging Customer Success team members
- Increase the number of business reviews and implementation calls scheduled each month
- Continuously refine our strategy to drive show rates
- Drive engagement with Procore’s most at-risk emerging accounts
- Run reports and analyze customer data to better understand and manage Emerging accounts
- Improve automation and streamline operating procedures to help scale the Emerging Customer Success team
- Capture client stories and update records
- Maintain a high daily call volume

**What we’re looking for**:

- Bachelor’s degree or equivalent experience
- 1+ years working in a technology or startup environment (including internships)
- Confidence working with clients and/or prospects with responsibilities focused on customer experience and relationship building
- Background in managing customer data within Salesforce, or a similar CRM platform
- Experience in managing high call volume is a plus
- Strong multitasking skills with the ability to self-manage workload while providing extraordinary customer experiences
- Team player who also works well independently and is detail-oriented and open-minded

**About Us**

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centres, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, colour, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

**Perks & Benefits**

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:

- Health: 100% paid by Procore:

- Bupa private medical insurance for yourself and immediate family members
- Unum life and income protection insurance
- Wealth:

- Aegon pension plan with a 4% company match of base salary for employees contributing 5%
- Employee stock purchase plan
- Leisure: 20 days of paid holidays per year (in addition to public and company holidays)
- Enrichment: Employee learning and development programmes, and friends and family events

Additional Information

**Perks & Benefits**

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, employee enrichment and development programs, and friends and family events.

**About Us**

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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