Store Manager

2 months ago

Halton Hills, Canada Stuart Weitzman Full time

**Job Title: Store Manager, North American Retail**

**Primary Purpose**:Responsible for the overall performance of the store including achieving store’s sales plan through team and individual contribution.

**The successful individual will leverage their proficiency in store management to...**
- Achieve store sales plan and KPI goals.
- Improve 4-wall contribution by increasing sales and reducing operating expenses.
- Exhibit the competencies with a focus on Drive for Results, Customer Focus & Perseverance.
- Deliver a bold, energetic, purpose-driven customer experience through their team.
- Endorses, models and develops team to deliver SW’s Selling and Service expectations.
- Recruit, hire, develop, and retain a high-performing team.
- Train and mentor team members, encouraging and empowering them to deliver customer experience and operations in accordance with Stuart Weitzman standards.
- Ensure all new hires complete Stuart Weitzman Onboarding.
- Champion brand evolution and foster change management.
- Exhibit Managerial Courage, including when providing feedback and enaging in performance management and developmental conversations.
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
- Write and administer Annual Performance Appraisals for team.
- Manage all types of operational tasks as assigned including: shipment, stockroom organization, order fulfillment, and inventory management.
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business
- Enforce compliance with all Stuart Weitzman’s policies and procedures.
- Work with team to ensure store achieves Store Audit Scores at or above Stuart Weitzman standards.
- Ensure team members are properly executing and maintaining Stuart Weitzman’s Visual Guidelines at all times.
- Manage evolving daily workload while prioritizing the customer experience.
- Manage payroll, scheduling, and time and attendance.
- Be brand ambassadors of Stuart Weitzman.

**The accomplished individual will possess**:

- Strong communication skills both oral and written.
- Excellent organization and attention to detail.
- Knowledge of POS, Microsoft office, and basic computer skills (including iPads, Internet, Mobile POS).

**The accomplished individual must have**:

- Ability to maneuver sales floor and stockroom; climbing, bending and kneeling required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
- Ability to meet SW Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

**An outstanding professional will have**:

- 3-4 years of leadership experience; experience in a retail environment preferred.
- High School diploma or equivalent work experience preferred.
- **Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.**_

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- **Learning on the Fly**: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improveme

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