Solutions Manager
1 month ago
.
**Solutions Manager - Service Management**
**Location**:Regina, SK
**Number of Positions**:1
**Salary**:$79,575 - $106,099
**Type of Position**:Permanent
**Closing Date**:03/25/2024
**.**
**POSITION OVERVIEW**
Accountable for the service delivery of SaskTel’s Business services. Acts as the senior technical and business resource and partner with the Business Customer on the solution selection, integration, implementation and support of SaskTel’s Data Centre and Network Services. Coordinates projects for the implementation of new network technologies, Data Centre services, consulting, and educating business customers on existing and emerging network based technologies and solutions. Provides consultative expertise to senior management, providing information and recommendations, as required.
**LEADERSHIP ACCOUNTABILITIES**
**People**
- Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
- Accountable for promoting a productive and positive environment for staff that encourages service excellence, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
- Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
- Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).
**Financial**
- Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate.
- Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.
**Innovation**
- Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives in support of SaskTel’s ICT division. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plans and operational metrics, including approaches for demonstrating business value.
- Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
- Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.
**SPECIFIC ACCOUNTABILITIES**
- Create and foster positive relationships with Business customers/Stakeholders. Ensure that the delivery of SaskTel's Business Services aligns with the Customers/Stakeholders business objectives:
**a**. Ensure client expectations are met through service excellence.
**b**. Work with various SaskTel and customer teams to educate on delivery expectations.
**c**. Maintain regular contact with stakeholder representatives to review performance/status reports and identify and resolve issues
**d.** Manage incidents and incident debriefs to ensure service is maintained and appropriate processes and procedures are adjusted for future service improvement.
**e.** Ensure proper change management discipline is in place and adhered to by all service and support teams.
- Ensure service excellence and delivery on all contractual commitments.
**a**. Work with internal and external teams to ensure the successful development of service governance initiatives for the stakeholder's environment.
**b.** Ensure all contractual obligations and Service Level Agreements are met.
**c.** Maintain regular contact with stakeholders to review performance and provide opportunity for positive change.
- Accountable for the planning, architecture, high level design, implementation, support and evolution of SaskTel Data Centre products
and services
- Develops and maintains expertise on emerging technologies and provides leadership within SaskTel and customer organizations on the impacts of and regarding management of transition to these technologies.
- Acquires and applies knowledge of trends and of the competitive environments in the telecommunicati
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