Customer Service Agent

3 weeks ago


London, Canada NRGwise Consulting Full time

Education: No degree, certificate or diploma
- Experience: 1 year to less than 2 years
**Work setting**:

- Business sector
- Private sector
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Transportation/travel information**:

- Own transportation
- Own vehicle
**Work conditions and physical capabilities**:

- Attention to detail
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
- Involves supporting green economy sectors
**Health benefits**:

- Dental plan
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week



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