Customer Service Representative

5 months ago

Westlock, Canada Nutrien Full time

**This position is 12 months.**

At Nutrien, our purpose is **Feeding the Future **and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

Working at Nutrien Ag Solutions will provide you an opportunity to help us raise the expectation of what an agriculture company can be, and grow your career.

**What you will do**:

- Receive customers, answer their questions regarding product availability and commodity/service prices, completes order forms for order given and received payments for sales made
- Under the direction of the Branch Manager and/or Assistant Manager, monitors accounts receivable, accounts payable and credit limits
- Receive and post payments to customer accounts - while ensuring 100% accuracy
- Print Daily Reports as required under Policy and Procedures including the “End of Day Report”, and “Payments Listing”
- Reconcile cheque and credit card payments daily
- Maintain confidential office records and files covering daily transactions made at the facility that includes customer invoices, stock transfers and shipment notices
- Assist with National Safety Code file submission and maintenance and corporate Environment Health and Safety Program, as required
- Track staff training, submitting required paperwork to Asmark and completing Monthly Meeting Minutes and/or Site Inspections
- Assist with new hire and re-hire paperwork and maintain confidential employee files for each employee as required by the Human Resources Department
- Plan and set up branch displays as required
- Compile and provide information on items such as stocks in store, product sales, prices, shipments and accounts outstanding as requested by the Branch Manager and/or Assistant Manager
- Assist with inventory control by tracking inventory coming in and going out of the location. Prepare stock transfers and product orders as required
- Assist with inventory spot checks and monthly/yearly inventory cut-offs
- Maintain and order office supplies
- Open and distribute incoming mail and packages, and direct outgoing mail on a daily basis
- Assist location in the receipt of shipments of supplies and/or inventory
- Check shipments for damaged articles, quality and quantity of merchandise received, and places goods in designated storage areas as required
- Restock shelves from stock room supplies and, upon approval of the Branch Manager and/or Assistant Manager, orders stock which has reached a low level
- Perform necessary housekeeping duties
- Perform the responsibilities of other market area positions during staff absences in order to optimize the efficiency of market area operations
- Perform other related duties as required

**What you will bring**:

- High school diploma or equivalent required
- 1+ years previous customer service experience
- Driver’s license required
- Computer and keyboarding skills; Demonstrated ability in the use of word processing, database and spreadsheet software

The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien's compensation structure.

Nutrien Ag Solutions is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.

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