Customer Advisor Bilingual

4 weeks ago

Next Job, Canada Shaw Communications Inc. Full time

A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we're brighter together, and we believe it's the diverse mix of brilliant people here that really makes us shine. When you join our team, you'll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw. The role We have an exciting opportunity to join our team as a Customer Advisor working out of Montreal or Mississauga.
Our dedicated Customer Advisor team members help our customers tackle any challenge with courtesy and professionalism. You'll fully support and resolve phone inquiries quickly and efficiently, providing an outstanding customer experience both over the phone and through chat support.

*Please note: In response to the Covid-19 pandemic, we have temporarily adjusted our Work From Home protocols to include all those required to be onsite to do their work. A typical day Correspond with customers primarily over chat and phone, you will pivot between the two as required
Provide professional and knowledgeable service while delivering an exceptional customer experience
Establish strong customer relations with both internal and external customers
Educate customers in realizing the full benefit of their Shaw products and services
Promote Shaw's products and services through identifying customer needs
Seek out opportunities for additional sales to increase revenue with existing customers
Complete data input with a high level of speed and accuracy
Verify rates and codes to ensure accurate customer billing
Ensure department and individual goals are consistently met
Represent Shaw in a positive and professional manner
Various other duties as needed Your skills/experienceMinimum 1 year of demonstrated customer service and sales experience within a fast-paced retail, sales and/or call center environment.
Ability to work flexible shifts including evenings, weekends, and statutory holidays
Superior verbal and written

communication skills in both French and English, including strong grammar and editing skills will be mandatory
Adaptable to changing priorities and challenging situations with integrity, empathy and sincerity
Minimum Typing speed of 45-50 WPM with a high degree of accuracy
Excellent organizational & multi-tasking skills with ability to handle multiple customer chat conversations simultaneously
Previous chat experience is an asset
Ability to meet deadlines and input data with high level of speed and accuracy
Strong selling skills with a demonstrated ability to close the sale
Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook)
Ability to work independently with the desire to go above and beyond while contributing to your team's overall success
Professional business manner Other details This position requires the successful completion of a criminal and credit background check
This role is location-specific
Work from Home will be required and so a wired high speed internet connection is a must (minimum 75 Mbps) as well as an adequate workspace at home
We might return to the office and so it's important to note this, but for now training will be WFH until further notice
Where are you hiring? Montreal and Mississauga
Is travel required? No

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified

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