IT Technician

Rock Solid Computer Services continues to experience rapid growth and is looking to add (once again) to our already amazing team. Rock Solid provides fully managed I.T. services to a growing number of organizations in Sudbury and around the North.

**NOTE: Applicants _must_ complete the Indeed assessments. Submissions with incomplete assessments will be declined without further review. This includes the audio submissions which must be recorded. Applicants with transcribed submissions will not be considered.

This is an in-person position though hybrid work may be possible after the initial few months.

Use your I.T. skills to enhance the productivity and reliability of our clients’ businesses as part of the Rock Solid team hive-mind

We are looking for people that are laser-focused on client success and productivity with exceptional communication skills, a personable demeanor, and a strong sense of humour.

This is a high-paced position which is, at times, stressful as we endeavour to assist our clients who are often also under pressure. You must have the ability to work under such stressful conditions and maintain a pleasant, professional demeanor while sustaining a healthy personal disposition.

With a minimum of **five years** of I.T. support experience, preferably working as a consultant with multiple clients in an MSP, you will support our clients with their day-to-day I.T. needs, provide consulting, plan and execute I.T. projects, and take ownership of the I.T. environments that we are responsible for maintaining.

Strong knowledge of Microsoft Windows Server, workstation, Azure/Microsoft 365 is required.

Additionally, you will be helping maintain and diagnose network issues for our small/medium-sized business as well as helping with printers, scanners, and other network devices normally found in a small/medium-sized business.

Support is provided both remotely and on-site using a suite of RMM and PSA tools.

Everything you need to work will be provided including a laptop, three monitors, webcam, desk and mobile phone.

At times you will be required to visit client sites where business casual attire is required.

You must be eager, no hungry, to learn and to impart your knowledge to others; peers and clients alike. The Rock Solid team thrives on a hive mind that is open to new and exciting ways to improve the productivity and reliability of our clients along with the efficiency of our team.

A solid familiarity with pop culture, especially with all things Sci-Fi related, is also beneficial.

**Job Types**: Full-time, Permanent

**Salary**: $30.00-$40.00 per hour

Expected hours: 36 - 44 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- On call
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Greater Sudbury, ON P3A 3V4: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)
- French (preferred)

Work Location: In person