Customer Fulfillment Analyst

2 weeks ago

Mississauga, Canada Maple Leaf Foods Full time

**The Opportunity**:
This individual has ownership of the executional supply chain relationship with key customers and is aligned to a commercial Customer Business Team. The role is accountable for developing and maintaining collaborative relationships with their customer(s) and leading the day-to-day supply interactions. The mandate of the individual will be to ensure both service and on time delivery targets are met and support of our US Sales team to deliver rapid US growth. Finally, this individual will be responsible for scorecarding and providing root cause and corrective action in regards any fulfillment challenges faced.

**Snapshot of a Day-in-the-Life**:

- Ownership of all US Supply Chain execution, in coordination with the functional supply chain department leads across MLF.
- Own relationship with supply chain buyers at several customers, as it pertains to order fulfillment process.
- Monitor and mitigate risk of execution against regular and key promotional activity with customer
- Review and engagement in issue resolution to fulfill US orders and deliveries.
- Weekly monitoring, review and assessment of US forecasts vs. orders, supply levels, supply positioning and production planning to meet future US orders.
- Lead Weekly Scrum with relevant stakeholders to measure performance on agreed to KPI’s, address supply or delivery issues
- Weekly review of US inventory levels (aging and constrained) in order to eliminate OCD by working closely with sales and customers to move all stock prior to distressed sales.
- Review performance and profitability of US distribution network and customer mix and lead changes to improve efficiency, lower cost or drive improved performance.
- Assess and report on the impact to Maple Leaf Foods of any customer policy regarding supplier performance levels, particularly as it relates to compliance or incentive programs
- Work with the Manager, Supply Chain and Collaboration to provide input and supply chain stewardship to ensure successful launch of new items and customers in the U.S. marketplace.
- Work closely with US Customer Supply Chain Representatives
- Co-ordination of multiple internal functions to accomplish the above.

Accountabilities:

- Own both the external customer and internal sales team relationships by being the primary point of contact for short term elevation or executional inquiries.
- Works in tandem with the Demand Planner to regularly review order vs forecast variance inclusive closely monitoring draws against new launches.
- Closely monitors KPI’s and trends to put root cause and corrective action in place to ensure flawless execution.
- Works with transportation team to measure and discuss actions ensure that transportation carriers exceed target expectations.
- Support Category Sales Development for USA Customers/SKUs, which includes alignment with CBT on any allocations.
- Ensure deployment planners and supply planners are knowledgeable of US business and helps with setting appropriate inventory targets and replenishment frequency.
- Identify and mitigate possible supply constraints directly with cross functional stakeholders
- Ensure effective, proactive and timely communication of supply concerns or opportunities with all stakeholders.
- Collaborates with Sales, Supply Planning & Specialty Sales to proactively mitigate Distressed Sales.
- Be informed of customs compliances processes and engage when required.
- Works closely with Customs Compliance when issues arise
- Support the introduction of innovation by reviewing product logistics specifications and ensuring product design meets logistics requirements for storage and delivery to customer expectations.
- Review and approve customer invalids approvals, when appropriate
- Works closely with Food Safety and Quality Assurance on export hold and release

**What You’ll Bring**:

- 3-5 years of inventory planning and order management experience
- Post-Secondary Education in a related field, preferably in business.
- Character traits that include Drive for results, Courage to take bold steps, Collaboration evident in past work
- Previous experience negotiating and collaborating with the manager level at the customer
- Exceptional ability to provide decisive leadership while influencing others
- Thorough knowledge of Supply Chain management principles
- Strong knowledge of US Logistics / 3PL providers
- Outstanding analytical and problem solving skills
- Superior organization skills with the ability to manage multiple competing projects
- Excellent communication skills (listening, oral and written)
- Must be externally focused and have a strong bias for action
- Highly motivated to succeed, meeting both MLF and customer expectations
- Advanced Computer Skills in Microsoft Office, Excel, SAP

**What We Offer at Maple Leaf Foods**:

- Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, an

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