Personal Banking Specialist I

7 days ago

Edmonton, Canada ATB Financial Full time

**Our bottom line is different.**

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ4808

Department: Everyday Financial Services (EFS)

Location: Edmonton, AB

Paygrade: G or H-PFS (PBS Level I or II, depending on lending skills/experience)

Is this a Union Position: No

Leader: Nhan Nguyen and Brian Chan, Branch Manager

**This role requires evening & Saturday shifts on a rotating basis**

**This role is based out of the Namao Center branch, but on occasion may be required to travel to neighbouring branches.**

**As ATB’s next Personal Banking Specialist, **you understand what client-centricity is. When our client's enter the branch, you put them at the centre of everything you do. You take ownership of delivering truly remarkable experiences that set ATB apart in our client's heart and mind. You are an effective team member providing outstanding experience directly to all clients in line with the strategy, service standards, vision and values of Everyday Financial Services. In a world where clients increasingly choose the values of a company over the value of what they buy, this will ensure they choose ATB.

As a Personal Banking Specialist, you:

- Spend 80% or more of your day providing human-centred advice and assistance to ATB clients.
- Are intellectually hungry and curious to seek out information that you can then use to provide advice to the client, so the client has what is necessary to make informed decisions.
- Build sustainable deep relationships and trust with clients through open and interactive communication.
- Are professional, responsive and effective at establishing a positive rapport with our clients each and every time.
- Effectively translate information by using the right methods/tools on policies and processes when providing advice to our clients.
- Confidently utilize multiple digital tools and products available in ATB’s digital ecosystem to provide an enhanced client experience.

**Requirements**:

- Experience in either non-land secured &/or land secured lending*
- Post Secondary degree/diploma in finance, business administration, or a related field.
- 3-5 years of relevant experience in the retail banking industry
- 5+ years of client service experience

**At ATB, we know that as you develop in your career, you gain many transferable skill**s**. If you believe your experience and qualities are what we are looking for, please consider applying

**Benefits**

**Be great. Be you. Believe.**

**What happens next?**

**Stay in touch**

ATB is excited to know you’re interested in a career with us Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.

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