Café and Retail Shop Supervisor

5 months ago

Vancouver, Canada The Garden Strathcona Full time

**Café & Retail Shop Supervisor**

**The Garden Strathcona**

In this fun multi-faceted role you are responsible for assisting the General Manager with the daily activities of our café and retail shop operations. This includes supervising staff; fostering a culture of personal accountability and fun, problem solving day-to-day issues, cash administration, visual merchandising, and creating exceptional guest experience
- You embody The Garden’s values of, and
- You have an entrepreneurial mindset, always looking for growth opportunities and continuous improvement strategies
- You love creating a sense of community through guest experience and authentic connection
- You are able to solve problems on the fly, get your hands dirty, jump in wherever needed and remain calm under pressure
- You are a reliable leader with strong interpersonal and communication skills as well as time-management and organization
- You are an excellent team player and can delegate, make quick decisions, and handle multiple tasks in a changing environment
- You have a positive, encouraging, “glass half full” mentality

**Supervisor Duties**:

- Team leadership and supervision - setting the standard for delivering exceptional customer service and embracing The Garden’s core values, leading your team by example, giving feedback and coaching in the moment
- Assist with training new hires and providing ongoing educational and practical support for the team
- Perform cash opening and closing, including completing closing notes and reporting
- Assist the Manager with monthly inventory reports
- Create a positive work environment that motivates the team and inspires them for success
- Assist with overseeing the day-to-day operations of the Cafe
- Provide excellent communication between FOH and BOH teams
- Accountable for and oversee the execution of all deliverables on the daily checklists and perform the role responsibilities of a Barista & Retail Associate as needed
- Implementing and delegating daily/weekly and monthly maintenance and cleaning tasks
- Event liaison - point of contact for events, cleaning and resetting the space. Assist the Manager with event site visits and responding to event enquiries

**Requirements**:

- 2+ years cafe/restaurant experience
- 1+ year management/supervisory experience
- Weekend availability (both Saturday and Sunday)
- Ability to occasionally lift 50lbs
- Ability to work in fast-paced environment and handle occasional stressful situations
- Retail experience an asset, houseplant knowledge an asset

**Job Types**: Full-time, Part-time

Pay: From $19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Store discount

Schedule:

- Day shift
- Every Weekend

Supplemental pay types:

- Tips

Application question(s):

- How many years of barista experience do you have?
- How many years of supervisory experience do you have?
- Do you have an interest and/or experience in social media?
- Do you have plant care knowledge?

Work Location: In person

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