Information Officer, Night Shift

1 month ago

Ottawa, Canada University of Ottawa Full time

Job Type:
Employee

Duration in Months (for fixed-term jobs):
N/A

Job Family:
Administrative Support

of Open Positions:
1

Faculty/Service - Department:
Student Affairs, Client Relations, Senior Business Expert

Campus:
Main Campus

Union Affiliation:
SSUO

Date Posted:
November 30, 2023

Closing Date:
December 11, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
35

Salary Grade:
SSUO Grade 06

Salary Range:
$50,642.00 - $63,967.00

About Student Affairs:
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:

- Performs a variety of administrative and front-line customer service activities, including the provision of information to University clients on residence and hotel services, off-campus services and other accommodations, in order to.ensure a high quality customer service experience consistent with Housing Services’ (HS) mandate and operational goals. This includes referring requests for information to the appropriate sectors, maintaining communication with students and other stakeholders, articulating information regarding HS policies and guidelines, and controlling and updating documents, information and records.
- In this role, your responsibilities will include:

- Customer Service- Provides assistance and support to students and guests with regards to accommodation issues, such as replacement of lost keys; addressing noise complaints, non-functioning equipment, and room cleanliness; and ensures a quick resolution to the issues consistent with HS’s objective of providing outstanding client service. Where appropriate, the incumbent will coordinate efforts with housekeeping and facilities to assist in the resolution of the issues.
- Supplements front line security function by being vigilant of the comings and goings of students and guests. Monitors cameras and reports any concerns to the appropriate individual.
- Assumes reception duties for hotel guests, processing the check-in and check-out, assisting with luggage holds and responding to various enquiries. Will serve in a concierge capacity by providing information about the city and its various attractions.
- Documentation and Record-Keeping- Maintains and updates files and documents related to HS in order to provide timely and accurate information and documentation to stakeholders, and for reporting purposes.
- Manages information requests received by third parties for students or employees, and forwards to appropriate authority.
- Ensures the accurate documenting of issues, complaints and interactions on the appropriate forms to ensure the information can easily be accessed and tracked.
- Administration and Other Duties:
- Supports the Manager, Office and Conventions by performing various administrative duties such as scheduling, taking meeting minutes, training, providing on-going support, and managing incoming and outgoing mail.
- Performs daily reconciling and balancing functions of the hoteling revenue.
- What you will bring:
- High School Diploma.
- Minimum of one year of relevant experience in customer service
- Knowledge of the Canadian Human Rights Act and applicable laws and regulations for Residence Life services
- Knowledge of records management principles.
- Knowledge of the services offered by HS and associated areas of the University, an asset.
- Knowledge of the principles of the protection of people and property, as well as risk management and emergency management.
- Experience in interpreting, explaining and enforcing regulations and methods.
- Strong communication and interpersonal skills, including patience, discretion, empathy and listening skills. Must be able to adjust approach based on target audience.
- Organizational capability and accuracy
- Ability to communicate effectively verbally and in writing.
- Ability to assess situations of conflict to determine appropriate course of action.
- Ability to work in a team and under pressure.
- Bilingualism (oral and written).
- Ability to work outside normal working hours at peak times ( evenings, weekends) and overtime as scheduled by HS

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of interna

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