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Assistant Manager, Branch Communications

1 month ago

Toronto, Canada Scotiabank Full time

Requisition ID: 183141

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Assistant Manager, Branch Communications, you will be an integral part of the Branch Change Management and Communications team within the Advice & Service Effectiveness department, supporting the Canadian Branch Banking network through the delivery of consistent employee communications.

You will be responsible for coordinating all required publishing activities for online communications to the Branches (such as news Items, manuals/guides/handbooks, job aids and FAQs/best practices), which in turn supports our employee’s delivery of consistent customer experiences. You will support the Senior Manager, Branch Communications with providing value-added advice, and foster business relationships with key stakeholders and business line partners while ensuring all activities are conducted in compliance with governing regulations, internal policies, and procedures.

**Is this role right for you? In this role, you will**:

- Champion a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge
- Ensure communications are published accurately and timely via SharePoint
- Work with partners to resolve and troubleshoot any problems or concerns
- Support business line partners by managing the publication process for branch communications via the Communication Online Request Environment platform (CORE), including the Core support mailbox
- Monitor communications that are completed or in process
- Act as a Subject Matter Expert when responding to communications-based internal and external inquiries
- Identify opportunities for process and technical improvement and propose solutions to maximize productivity and efficiency
- Source value-added feedback from partners and stakeholders to enhance the publishing process
- Ensure appropriate signoffs for assigned work are received and verified prior to publication
- Ensure communications meet Bank standards
- Adhere to communications guidelines and ensuring protocols are met
- Manage the Branch Communications publishing calendar to ensure prioritization and timely delivery of initiatives
- Support the Senior Manager, Branch Communications and the broader Advice & Service Effectiveness team on training initiatives, projects and events as required
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Champion a high-performance environment and contribute to an inclusive work environment

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Post-secondary education in Communications, Journalism, or another relevant degree/diploma (open to recent graduates)
- Progressive communications experience, in a dedicated communications role, within the financial industry would be considered a strong asset
- Strong verbal and written communication skills; above average writing and editorial skills
- Superior organization, time management, and proactive problem-solving abilities
- Demonstrated collaborative relationship building and interpersonal skills
- A proven track record for operating collaboratively and delivering measurable outcomes in a fast-paced, deadline-oriented environment with the ability to be diplomatic yet assertive in dealing with partners
- Working knowledge of SharePoint or similar content management system is an asset
- Knowledge of CP style is an asset
- Proficiency in French is an asset

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.