Inside Sales and Customer Service

5 days ago


Norwich, Canada Sylvite Full time

Let’s Grow Together. Currently, recruiting for the position of Inside Sales and Customer Service Representative out of our Norwich Location. With a competitive compensation package; pension plan and company-paid health benefits. Be part of the growth
- Date Posted**:February 13, 2024**

Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors. Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.

We are look for a inside sales and customer service representative who is passionate about agriculture sales and providing exceptional customer service.

Job Duties:
Sales Support:

- Establish, develop and maintain positive business and customer relationships with the Silverhill’s General Accounts
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales effort with team members and other branches when necessary
- In store lawn, turf and garden sales
- Invoicing and support for chemical, seed, fertilizer and stores warehouse
- Take payments from retail customers

Office and Customer Support:

- Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality
- Perform friendly and professional primary contact with clients while establishing rapport with visitors and people going in and out of the site, ensuring adherence to site safety procedures
- Entertain and answer basic queries made by the clients
- Assist in planning, coordinate and organize various meetings, events and conferences
- Assist in communication to Sylvite Agri-Services employees and/or customers

Operations Support:

- Support the Branch manager with dispatching of pick-ups and deliveries.
- Assist walk in traditional customers with crop input needs with General accounts
- Assist in establishing a system to accumulate grower agronomic information

**Job Types**: Permanent, Full-time


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