Field Service Superintendent, Propulsion

4 months ago

Dartmouth, Canada Wärtsilä Full time

**Field Service Superintendent, Propulsion**:
**Field Service Superintendent, Propulsion**

Parts and Field Service is now looking for an enthusiastic** Field Service Superintendent **to join our skilled team in North America.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

**What will you be doing?**

As a Field Service Superintendent, Propulsion, you will perform field service work activities related to propulsion equipment, including installation, repair and maintenance of propulsion gearboxes, OD boxes, clutches, couplings, shafting, bearings and seals, controllable pitch propellers, thrusters, and waterjets.

This position reports to the Field Service Resources Coordinator.

**Accountabilities**:

- Responsible for performing complex and advanced troubleshooting on specific equipment and equipment families in relation to Wärtsilä systems.
- Acts as a Superintendent for complex marine installations and as a system specialist for assisting Commissioning Engineers to lead product related commissioning activities as required.
- Perform advanced troubleshooting on site to isolate and find root causes of failures in propulsion mechanical and hydraulic equipment.
- Lead and manage assigned self/team while on site, interacting with the customer to arrange for proper schedule to achieve desired scope.
- Keep track of work details and provide in depth reports including all the necessary details. (Measurements, photos, way of working, investigations, etc.).
- Keep track and provide an accounting of time, spare parts used.
- Proactively advise and promote available products and solutions to customers.
- Provide internal and external work reports according to Wärtsilä standards and perform site audits.
- Proactively advises and promotes available products and solutions to customers.
- In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.

**Duties and Responsibilities**:

- Interact professionally with customers during the work execution.
- Perform internal and external progress status of the assigned work.
- Creating the Service Work Reports.
- Ensure that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
- Follow-up and report on the status of work orders to customers and/or internal stakeholders.
- Continuously seek solutions according to best practices.

**To be successful in this role, we expect you to have**:

- A safety-first mindset
- Preferred MSc or BSc in Mechanical Engineering or Marine Engineering
- Experience in many aspects of marine propulsion systems
- Good time management and organizational skills - able to effectively manage a dynamic workload.
- Understanding the importance of quality
- Technical problem-solving skills
- Good ability to cooperate and communicate with other people & Good command of English, both oral and written
- High integrity
- Passionate about people
- Customer focus
- Strong focus on quality and safety
- Excellent communication skills (verbal and written) in languages needed to support the team
- Good negotiating skills
- Strong organizational skills
- Team player mindset
- Ability to lead persons of different cultural backgrounds

**Physical & Mental/Reasoning Demands**:
These are physical and mental requirements of the position as it is typically performed.
- Vision: Close; Distance; Depth
- Color Perception (Red, Green, Amber)
- Hearing/Listening
- Clear Speech
- Touching: Dexterity; Hand; Finger
- Ability to Mount and Dismount Forklift/Truck
- Pushing/Pulling/Stoop/Kneel/Crouch or Crawl
- Lifting: 45 Pounds; 5 Times per shift
- Carrying: 25 Pounds; 5 Times per shift
- Driving (local/over the road)
- Bend/Squat/Sit and Stand for a prolonged period of time
- Climbing / Balance

**Work Environment**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Works Alone / Works wi

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