Clerk 3 (Customer Service Representative)

6 months ago

Bridgewater, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia

**Location**:BRIDGEWATER

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:27-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

**About Our Opportunity**:
As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good. Providing excellence in client service is demonstrated by interacting with clients and processing requests received across the channels of mail, fax, digital, in-person and phone. You strive to meet and exceed service within turnaround times, and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.

**Primary Accountabilities**:
**Qualifications and Experience**:
To be considered for this position, you hold a minimum of four years of experience in a fast-paced, front line customer service environment. An equivalent combination of training and experience may be considered. You are a flexible team-player with strong customer service skills, and you complete your work with efficiency and accuracy. In addition, you possess the following:

- Experience in balancing accounts;
- Excellent attention to detail;
- Excellent judgment;
- Strong communication skills;
- Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements;
- Strong data entry and computer skills;
- Strong prioritization and problem-solving skills.

The following would be viewed as assets: knowledge of Service Nova Scotia programs, bilingualism (French and English), the ability to scrutinize and reconcile financial information and to detect and resolve discrepancies, and experience in cash handling.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- Department Specific Flexible working schedules.

**Pay Grade**: CL 18

**Salary Range**: $1,684.00 - $1,884.17 Bi-Weekly

**Employment Equity Statement**:

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