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Vlt Computer Operator

4 months ago

Saskatoon, Canada Western Canada Lottery Corp. Full time

**The Role**

WCLC is currently looking to add a **Computer Operator** to our Video Lottery Division in Saskatoon. This division manages the Video Lottery Terminals (VLTs) operation in the province of Saskatchewan and is looking for someone with strong technical troubleshooting and customer service skills to join our team

In joining our team as a Computer Operator, you will
- Monitor status of servers for the VLT program
- Perform service dispatch system maintenance for the VLT program
- Monitor problems to ensure network stability and timely resolution
- Maintain and update site operator files
- Provide End of Day processing, including;
- Production of various reports for the VLT program
- Production of revenue and game data reports for VLT program
- System integrity testing
- Provide coverage to Customer Services Department by:

- Processing calls received
- Create service work orders as required
- Isolating network and terminal problems
- Act as liaison with LGS and SaskTel
- Other duties and projects as assigned

**Qualifications**
- Minimum of 2 years computer related experience.
- Strong organizational, analytical and communication skills.
- Strong understanding of computer security processes.
- Must be available to work rotational shifts within a 24/7 schedule.
- Strong customer service skills with the ability to deal with large call volumes when necessary.
- Ability to work with Photoshop would be an asset.

**Who we are**

WCLC’s VLT division is contracted by LGS (Lotteries and Gaming Saskatchewan) to manage and operate VLTs in Saskatchewan. The VLT division operates 4,200 VLTs across the province, and WCLC provides training, installation, and maintenance of the VLTs, as well as a central operating system.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries - at retail and online - and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We work closely with our provincial partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams. We’d love to talk to you about how you fit into that.

**Licenses & Certifications**: Preferred
- SLGA Certification