See more Collapse

Customer Service Representative

1 month ago

Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

**Who Are You?**

“Multi-tasker” and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work? No problem You know how important it is to put the customer first.

**Basically, you**
- Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.
- Have exceptional written and verbal communication skills.
- Believe in being a professional at all times.
- Are proficient with Word and Excel.
- Never (ever) overlook the details.
- Are resourceful and solutions focused.
- Possess excellent time-management skills
- Thrive in a fast-paced, multi-tasking environment.
- Can work independently with mínimal supervision.
- Know at least one work-appropriate joke.

**What You’ll Do**

**Essentially, you will**
- Provide helpful, common-sense support for customers.
- Answer queries in support of specific online programs for national clients.
- Process online requests, claims, or e-store orders on behalf of customers.
- Follow up with customers, sending proofs for approval and obtaining signoff.
- Have an eagle eyes for proofreading and spotting errors.
- Know the difference between stationary and stationery.
- Actively monitor assigned programs to ensure timely responses to requests and orders, meeting or exceeding customers’ expectations.
- Prepare relevant reports for clients and management.
- Collaborate, as needed, with colleagues.
- Monitor customers’ online sites to ensure all programs are functioning appropriately.
- Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.
- Work with internal departments as needed (Design, Print Production, Client Services, Distribution, etc.) to fulfill client requests.
- Update content on websites as required using available content management systems.
- Planning & Administration
- Meet as needed with your manager to determine work requirements, resource needs, etc.
- Schedule work activities, projects and assignments, and provide feedback to the Program Manager.
- Participate in staff administration activities related to your MSS team.
- Perform other duties as assigned by the Program Manager.

**Education & Experience**
- Fluent in French and English
- Minimum 2 year's customer service experience in a fast paced environment (retail, hospitality, or call center environments).
- Positive attitude.
- Eagerness to learn and grow.
- A degree, diploma or certificate in Marketing or Business Administration is considered an asset

**It’s considered a bonus if you align with our core values**:

- Own it
- Better 2.0
- Make trust
- Deliver great
- Be human

**Who We Are (Direct Focus)**

We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.

We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here's just a few of the reasons you should work with us:
The people are amazing
Office dogs (What more could you want?)
Opportunity for rapid advancement
Awesome workplace culture
A technologically-advanced workflow system
Exposure to national and international clients
Access to our training centre (on-site or virtually.)
Coaching, mentorship, and professional development
Flex time
Remote and hybrid work options
Quality work and a lot of fun

**Salary**: $17.50-$20.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- French and English (required)

Work Location: In person

We have other current jobs related to this field that you can find below

  • Spanish Bilingual Customer Service Representative

    3 weeks ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...

  • Customer Service Dispatch Representative/dispatch

    3 days ago

    Winnipeg, Canada ProWide Parcel Service Full time

    We are a local small business in a fast paced industry seeking a Customer Service Representative. In this position, you will be the main contact for customers on various requests in a timely manner and working with our operations team to ensure daily targets are met and exceeded in an efficient manner. This position requires a high level of organization,...

  • Customer Service Representative

    4 weeks ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...

  • Customer Service Representative

    4 weeks ago

    Winnipeg, Canada The Dufresne Group Full time

    Customer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time Customer Service Representative for our Winnipeg store located at 880 Nairn Ave. As a Customer Service Representative, you will support our guests in store and through the after sales experience. Dufresne Furniture and Appliances...

  • Customer Service Representative

    1 month ago

    Winnipeg, Canada The Dufresne Group Full time

    Customer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time **Customer Service Representative** for our** Winnipeg **store located at **880 Nairn Ave.** As a Customer Service Representative, you will support our guests in store and through the after sales experience. **Dufresne Furniture...

  • Customer Service Representative

    1 day ago

    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Collision and Glass has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional...

  • Customer Service Representative

    4 weeks ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Canada MasterBrand Cabinets LLC Full time

    **Job Description**: **Profile** Kitchen Craft is currently looking for professional a phone based **Customer Service Representative** to work with our customers and assist our sales team by answering questions, resolving issues and processing orders. Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional...

  • Customer Service Representative

    4 weeks ago

    Winnipeg, Canada MasterBrand Cabinets LLC Full time

    **Job Description**: **Profile** Kitchen Craft is currently looking for professional a phone based **Customer Service Representative** to work with our customers and assist our sales team by answering questions, resolving issues and processing orders. Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...

  • Customer Service Representative

    5 days ago

    Winnipeg, Manitoba, Canada Harwood Sales Group Full time

    We are a sales and marketing company based out of Toronto Ontario, looking for motivated and passionate Customer Service Representatives that want to make a difference Looking for full time schedules, Monday to Friday. Please review the following info for more detailsCustomer Service Representative Job Responsibilities: Serves customers by providing product...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Canada Circle K Full time

    Store 4033392: 737 Gateway Rd., Winnipeg, Manitoba R2K 2Y4 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    5 days ago

    Winnipeg, Manitoba, Canada crownautogroup Full time

    Customer Service Representative Crown Autobody and Glass Job type: Full Time Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands. We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass, where we are...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada crownautogroup Full time

    Customer Service Representative Crown Autobody and Glass Job type: Full Time Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands. We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass, where we are...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Canada T&T Soils LTD Full time

    Job Overview: T&T Soils LTD is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. **Responsibilities**: - Assist...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Winnipeg** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: - Ensure all activities are conducted in accordance with health, safety, quality and environmental management systems as well as corporate and local policies. - Accurately manage the order...

  • Customer Service Representative

    5 days ago

    Winnipeg, Manitoba, Canada Crown Auto Group Full time

    Customer Service RepresentativeCrown Autobody and GlassJob type: Full TimeCome join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands.We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass, where we are one of...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Canada U-Haul Full time

    **Location**: 461 Century St, Winnipeg, Manitoba R3J1J9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...