Customer Service Representative

3 weeks ago

Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

**Who Are You?**

“Multi-tasker” and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work? No problem You know how important it is to put the customer first.

**Basically, you**
- Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.
- Have exceptional written and verbal communication skills.
- Believe in being a professional at all times.
- Are proficient with Word and Excel.
- Never (ever) overlook the details.
- Are resourceful and solutions focused.
- Possess excellent time-management skills
- Thrive in a fast-paced, multi-tasking environment.
- Can work independently with mínimal supervision.
- Know at least one work-appropriate joke.

**What You’ll Do**

**Essentially, you will**
- Provide helpful, common-sense support for customers.
- Answer queries in support of specific online programs for national clients.
- Process online requests, claims, or e-store orders on behalf of customers.
- Follow up with customers, sending proofs for approval and obtaining signoff.
- Have an eagle eyes for proofreading and spotting errors.
- Know the difference between stationary and stationery.
- Actively monitor assigned programs to ensure timely responses to requests and orders, meeting or exceeding customers’ expectations.
- Prepare relevant reports for clients and management.
- Collaborate, as needed, with colleagues.
- Monitor customers’ online sites to ensure all programs are functioning appropriately.
- Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.
- Work with internal departments as needed (Design, Print Production, Client Services, Distribution, etc.) to fulfill client requests.
- Update content on websites as required using available content management systems.
- Planning & Administration
- Meet as needed with your manager to determine work requirements, resource needs, etc.
- Schedule work activities, projects and assignments, and provide feedback to the Program Manager.
- Participate in staff administration activities related to your MSS team.
- Perform other duties as assigned by the Program Manager.

**Education & Experience**
- Fluent in French and English
- Minimum 2 year's customer service experience in a fast paced environment (retail, hospitality, or call center environments).
- Positive attitude.
- Eagerness to learn and grow.
- A degree, diploma or certificate in Marketing or Business Administration is considered an asset

**It’s considered a bonus if you align with our core values**:

- Own it
- Better 2.0
- Make trust
- Deliver great
- Be human

**Who We Are (Direct Focus)**

We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.

We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here's just a few of the reasons you should work with us:
The people are amazing
Office dogs (What more could you want?)
Opportunity for rapid advancement
Awesome workplace culture
A technologically-advanced workflow system
Exposure to national and international clients
Access to our training centre (on-site or virtually.)
Coaching, mentorship, and professional development
Flex time
Remote and hybrid work options
Quality work and a lot of fun

**Salary**: $17.50-$20.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- French and English (required)

Work Location: In person

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