Order Fulfilment/customer Service

3 months ago


Peterborough, Canada Brant Basics: Office Supply & Furniture Full time

**Job Summary**

**Duties**
- Provide accurate information regarding products and services.
- Assist customers with order placement, and returns.
- Upsell additional products or services based on customer needs.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Assisting with monthly sales displays and signage
- Collaborate with team members to ensure a seamless customer experience.
- Accurately fulfilling online office supply orders
- Review and prioritize incoming orders and follow up with Order Entry on any issues
- Check and pack office supply orders quickly and error-free & sort for proper delivery
- Coordinate all orders for pick-up, delivery, including those being shipped complete with the paperwork and customer service required to complete the task accurately
- Managing products from Receiving by displaying them in store or storing overstock in warehouse
- Re-working warehouse / store sections and flyer display
- Conduct Inventory Cycle Counts
- Other tasks as assigned by Retail Manager

**Skills**
- Strong communication skills.
- Previous experience in customer service or sales is preferred.
- Ability to upsell products effectively while maintaining customer satisfaction.
- Excellent data entry skills with attention to detail.
- Requires concentration during checking of orders for accuracy on-going during the work day
- Multitasking abilities to handle various customer requests simultaneously.
- A positive attitude and a willingness to learn in a dynamic environment.

**Working Conditions**
- Employee is continually standing, walking, keyboarding and lifting up to 50 lbs.
- Works in a busy environment due to volume of traffic in the department, telephone calls, and customer service requests.
- Works in a climate-controlled retail store & warehouse

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 2024-10-28
Expected start date: 2024-11-04



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