Quality Specialist

4 weeks ago

Markham, Canada Jai Sukhu Insurance Agency Full time

**Quality Specialist - Desjardins Agent Team Member - MARKHAM, ON/SCARBOROUGH,ON**

Successful Desjardins Agent Jai Sukhu, is seeking a qualified professional to join his winning team for the role of Quality Specialist overseeing two agencies in Markham and Scarborough, ON.

We seek an energetic professional interested in helping our business grow through value-based conversations and exceptional customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. We are a one stop shop for all insurance and financial services products.

**Why Desjardins and Jai Sukhu's Team**:

- Amazing newly built offices in two great locations, with all the amenities
- We are currently ranked as a top performing agency in the country out of 400 plus agents
- We treat team members like family and have an amazing work environment and office culture
- We are focused on creating careers and putting team members in an opportunity to be successful where personal growth is encouraged and valued
- We are an energetic group who are always excited just knowing that each day is another wonderful opportunity to grow
- If you are ready to succeed and are customer driven, we want to hear from you

**Responsibilities**:

- Review quotes, newly bound policies and policy modifications for licensed team members, ensuring all binding authority, underwriting guidelines and Regulatory standards are adhered to
- Record and track audited results for each team member, and overall progress of the team
- Review and analyze informational reports to glean trends and opportunities for continuous improvement
- Recommend actions plans and best office practices that will contribute to continuous improvement, in quality and front-line underwriting
- Provide guidance, mentorship and support to licensed team members in the areas of front-line underwriting and quality of information
- Contribute to a positive environment through teamwork, an enthusiast spirit to coach, onboarding new team members and facilitating training when needed as a scaffold team learnings
- Summarize and report findings to Agent and Agent's Assistant on a weekly basis
- Collaborate with Agent and Agent's Assistant to evaluate team's overall performance and progress
- Liaise with operational partners as needed to confirm policy issuance, endorsements, forms, etc

**Key Competencies**:

- Strong interpersonal skills in order to work effectively and professionally with the team and operational partners
- Excellent attention to detail a must
- Results and action oriented
- Ability to multitask and complete daily activities.
- Exude confidence and enthusiasm to help clients protect their properties and their families.
- Ability to work efficiently in a fast-paced environment.
- Ability to communicate complex concepts simply
- Ability to turn a problem into a solution
- Ability to communicate well - have strong written, verbal and listening skills
- Ability to use computer software and ease with communication technology

**Experience/ Qualifications**:

- Minimum 2 years related Personal Lines Underwriting experience
- Have an OTL or RIBO license
- Knowledge of commercial insurance policy forms and regulatory requirements is an asset
- CIP Designation preferred but not required.

**Total Compensation Range (Salary & Bonus): $65-75K Base Salary**
- Salary
- Health & Dental/Life Insurance Benefit (after 3 months)

Flexible work from home options available.
- These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees._

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