Automotive Parts Advisor

1 month ago

North York, Canada MIDTOWN HONDA Full time

Midtown Honda's team members are the driving force behind our success. Each one is committed to delivering a world-class experience for our guests everyday. Whether it's a welcoming smile, a pro-active approach to guest services, or a keen eye for the details, Midtown Honda's amazing team understands that our business is much more than selling vehicles. It's about creating unexpected and memorable experiences that build loyalty and lifetime relationships with our guests.

**We Offer**:

- Oldest Honda dealership in the country - since 1972
- Prime Toronto location on Dufferin Street and highway 401 - directly across from the Yorkdale Shopping Centre
- Work/Life Balance is important to us
- High Volume Dealership
- Busy Service Department
- Opportunity for career growth - we are growing fast
- Excellent culture

**Responsibilities**
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information in a courteous and cheerful manner.
- Assists technicians at the back counter, ensuring that the Tech presents a hard copy of the Repair Order with the appropriate lines/complaints when requisitioning parts.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides a high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Receives all incoming parts, tires and supplies and puts them away. - Notifies the service advisor and the customer (retail) when special ordered parts have been received.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Makes sure all internal requests for parts are billed on the service repair orders.
- Issues credit for parts returned, ensuring that the original invoice is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Prepares returns to Honda Canada.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers weekly.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Participates in Physical Inventory.
- Additional duties may be added at the discretion of the Parts Manager.

**Qualifications**
- CDK knowledge preferred.
- Ability to work Full Time including Saturdays. Closed on Sundays
- Confident, pleasant and professional phone voice
- Possess time management skills and be able to work independently
- Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving
- Valid Drivers License
- Take direction well
- Must like being part of a TEAM

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person

Expected start date: 2024-02-26

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