Airport Lounge

About Plaza Premium Group

Established in 1998 and headquartered in Hong Kong, Plaza Premium Group comprises four core business segments - Airport Lounge, Airport Hotel, & Leisure, Airport Meet & Greet Service, and Airport Dining. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption.

In addition to our own brands, Plaza Premium Group provides global airport hospitality solutions to leading airlines, alliances and corporates around the world. The Group’s brands strive to make the airport hospitality experience exceptional for all travellers, by holistically providing comfort, convenience, value with our love and care by going beyond expectations and redefining the airport hospitality experience, whether arriving at, departure from or in transit through the airports.

With continuous innovations and dedication to surpass travellers’ expectations of airport experiences, the group is rapidly growing exponentially across major international airports globally.

**JOB SCOPE (Operations Manager)**

This role will be responsible for monitoring the day to day operations of the Lounge and restaurant in accordance with Plaza Premium’s core values. Provide support to the Regional Operations Director in building and managing customer relationships. Lead, supervise and develop employees in delivering quality customer service in the execution of their duties.

**_JOB_** _**RESPONSIBILITIES**_
- Provide guidance and support in overseeing the day to day activities of the lounges, restaurant, meet and greet by assigning, prioritizing activities and monitoring operating standards.
- Ensure all employees are providing professional and exceptional service. Make appropriate rectifications when required
- Oversee the training and development of new and existing employees in accordance with the company’s expectations and the safe execution of job functions.
- Conduct meetings with employees in an effort to improve morale and foster good company-employee relations
- Set up cleaning schedules or monitor the operations team to carry out regular checks of all areas of the lounges to ensure cleanliness and tidiness
- Maintain excellent relationships with guests and other departments. Set up procedures in providing efficient and effective service recovery to customers when needed. Effectively addressing the customer inquiries and complaints that are escalated to Management’s level in a timely manner
- Maintain effective communication with employees and ensure the Assistant Managers / Supervisors make appropriate role assignments.
- Ensure incident reports are prepared within the timeframe and appropriate action taken as necessary.
- Building rapports with airlines, corporate partners and Airport Authority.
- Set up work procedures in compiling accurate daily closing reports., prepare statistics reports, help with budget preparation, attend P&L meeting and process and disseminate information as necessary.
- Perform other related duties assigned from time to time.

**JOB REQUIREMENTS**

Bachelor’s degree in Hospitality, Management or equivalent post-secondary qualification

Three (5) years’ experience in the service industry

Previous Supervisory Experience

Ability to communicate effectively both orally and in writing

Strong analytical skills and a proven problem solver

Strong supervisory, leadership, management human relations and coaching skill

Excellent communication and leadership and time management skills

Ability to plan and multi-task

Dynamic, self-motivated and performance-driven

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift