Special Order Parts Person

3 weeks ago

Airdrie, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?
We are looking for a highly motivated, enthusiastic team player to join our team as a **Special Order Parts Person**. This is a **Full-Time, Regular **position for our **Airdrie **dealership in Alberta.
The Special Order Parts is primarily responsible for identifying and sourcing special order parts. You will work closely with manufacturers, Service Parts Counter, Parts Counter, and our customers.
**WHY JOIN OUR TEAM**
We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble_**_ _**(emphasize team over self), **_Hungry_**_ _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused on social action and getting together as a team

**CORE COMPETENCIES**:

- Strong organizational skills
- Strong investigation skills
- Critical thinker
- Problem solver
- Comfortable with details and accuracy
- Pleasant personality
- Good telephone manners
- Customer service orientated

**JOB DUTIES**:

- Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
- Follow all special order and work order processes outlined by the dealership
- Follow up with all special-order parts to ensure parts have been ordered and installed efficiently
- Verify prices and enter orders into the computer
- Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
- Ability to provide substituted parts information for obsolete/upgraded parts based on experience and outstanding orders
- Assist in returns of defective parts ordered by any special-order parts staff
- Assist in researching price quotes, ordering parts, and driving to pick up parts
- Assist the receiving team with Quality Control inspections on all SOP.
- Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide answers to customers as well as provide updated ETA's and communicate accordingly
- Establish a good relationship with distributors, manufacturers, dealers, service centers and consumers to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system
- Contacting suppliers
- Contacting external customers and internal dealership staff
- Get creative and exhausted all options to sell off Obsolete Inventory
- Any other items, as directed by the Manager

**REQUIREMENTS**:

- Knowledge of RV parts
- Good keyboard skills
- Works well under pressure
- Works well in a team environment
- Brings a good attitude to work
- Good accuracy at what they order
- Really cares about our customers and understands the importance of getting our SO parts in both accurately and in a timely fashion
- Secondary education and/or RV-related experience
- Strong computer skills required
- Good knowledge of mechanical/electrical parts
- Team leadership
- Special Order Parts (an asset)
- RV industry experience (an asset)

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

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