Medevac Dispatcher

**Position Summary**

The Medevac Dispatcher provides a flight watch system for all Medevac aircraft and Type B Dispatch operational control of Perimeter 705 aircraft outside of Flight Dispatch hours of operation.

The Medevac Dispatcher is a key component in the overall operation of the Department. The main goal of this position is to coordinate Medevac flights and crews, provide flight following and guarantee on-time performance.

The Medevac Dispatcher, utilizing all of the position resources available, will make the final decision to dispatch a flight with the ultimate goal of maintaining safety, customer satisfaction and operational excellence.
**Personal Characteristics**:

- Highly flexible, with the ability to respond quickly in a dynamic and changing environment
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Effective listening and communication skills
- Exhibit initiative and responsibility, with demonstrated interpersonal skills allowing one to adapt to a fast-paced working environment
- Ability to think critically and act logically to evaluate situations and provide sound judgment and problem resolution skills
- Effective and efficient multitasking abilities
- Strong attention to detail and accuracy is imperative
- Demonstrated time management skills
- Proactive, self-motivated and works well with others
- Possess cultural awareness and sensitivity
**Responsibilities**:

- Maintain the daily flight following software, which includes each departure and arrival for every flight as per company policy.
- Ensure that updated information be provided to Crew Scheduling as flights are booked and/or updated.
- Ensure that all flight crew have checked in and/or been notified of their flight schedule in accordance with company policies.
- Possess the ability to make informed decisions without compromising internal policies/procedures.
- Demonstrate understanding and knowledge of department policies/procedures as they relate to flight control and risk, ensuring that they are applied on a consistent and ongoing basis i.e. safety/security standards, on-time performance deadlines.
- Assist with crewing the aircraft as may be required from time to time by the Crew Scheduler.
- Provide flight following to all Perimeter’s flights (scheduled and charters). After hours as required.
- Maintain information, ensuring that AvAIO is updated and accurate in regards to times, delays, comments, flight numbers, etc.
- Interpret available weather data to aid in the decision making to dispatch flights.
- Track all pilots, nurses, and ACP flight and duty times.
- Maintain consistent communication with MTCC regarding status of all medevac aircraft.
- Maintain the daily flight dispatch including preparation of the Operational Flight Plan and the flight watch function of the Type B operational control system of each Perimeter 705 flight, as per company policies.
- Ensure that all aspects of the Company Operations Manual are followed relating to “Type B” Operational control.
**Minimum Education and Experience**:

- Grade 12 diploma; prior experience in operations and/or flight coordination preferred but not required
- Successful completion of Transport Canada Exams (FD Ops and FD Met)
- Canadian Radio License (Aeronautical)
- Ability to qualify for WAA (RAIC) Pass
- Ability to read and interpret aviation weather (NAV Canada) an asset
- Strong customer service experience considered an asset
- Computer and database efficiency (AvAIO computer system preferred
- Aboriginal Awareness and/or Cultural Diversity training
**Working Conditions**:

- Manual dexterity required to use desktop computer and peripherals
- Modified work agreement (7 on/7 off or Monday-Friday)
- Office environment
- Be able to work outside of public transit hours
- Physical location of this position is only accessible via flight of stairs

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Licence/Certification:

- Transport Canada FD Ops and FD Met exams (preferred)