Dispatcher / Scheduler

**Dispatcher / Scheduler - Part-Time**

Are you looking for a career that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently seeking a part-time Dispatcher / Scheduler to join our team in Airdrie. The role will offer 25 hours per week with the potential of turning into a full-time role. Shifts for this role vary and will include weekends.

The Dispatcher is responsible for both scheduling our team of professional drivers and general administrative duties. This position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

**Qualifications**:

- High school diploma or equivalent
- Previous work-related skills and experience in a Dispatch/Admin role considered an asset
- Experience in electronic information handling technology such as Dispatch software is considered an asset
- Proficient in Microsoft Office
- Ability to handle stressful situations in a composed manner
- Customer service focus
- Detailed knowledge of Airdrie and area
- Organization and ability to multi-task
- Diplomacy and tact

**Responsibilities**:

- Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
- Receive and respond to requests for emergency assistance or service from dispatched resources
- Prepare daily operator work and run schedules while being mindful of Company and/or partners’ goals and objectives
- Prepare daily vehicle assignments, and communicate with maintenance and operations staff
- Communicate effectively by providing clear and concise information, explanation and direction
- Advise personnel about route or traffic problems that could affect operations or customer service
- Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
- Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements.
- Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
- Confer with customers or supervisory personnel to address questions, concerns, and/or requests
- Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
- Order materials & supplies required for dispatch activities and perform day to day administrative tasks
- Maintain records of mileage, fuel use, repairs and other expenses, and generate reports
- General office duties as required

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From $22.00 per hour

**Benefits**:

- Company events
- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Airdrie, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person