Manager Quality and Stakeholder Experience

2 weeks ago

London, Canada ProResp, Inc. Full time

_ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a Canadian healthcare organization established in 1922, which develops, manufactures and delivers health care products and services worldwide._
**We currently have the following opportunity**:
**Manager Quality and Stakeholder Experience**
**_ProResp Head Office (London, Ontario)_**
**Full-time Permanent Role**
Collaborate with the senior leadership team to promote a quality assurance and improvement culture and develop and maintain communication tools and channels that facilitate the achievement of corporate objectives. Through alignment to quality standards and engagement across teams, manage data quality and integrity to support evidence-based processes and business development initiatives while advancing patient and health system partner experience and consultation.
**Why Choose ProResp?**
Because you can make a meaningful and lasting impact on an individual’s quality of life. Every ProResp employee is considered a caregiver and an important part of our mission - helping people breathe easier. Working for ProResp - means that you become part of a team that provides compassionate, innovative, high quality health care and exceptional customer service.
**Our Culture**
We take pride in creating a work environment that allows you to grow, both professionally and personally. We strive to make ProResp a positive environment where you are happy to come to work and motivated to provide outstanding client care.
**Our People**
Our reputation as the leader in respiratory care in Ontario is the result of our experienced, dedicated and passionate employees. We choose people who are aligned with our mission and values and strive to maintain the highest quality care and service for clients and partners.
**Duties and Responsibilities**:

- Responsible for leading a quality improvement culture across the company; lead internal quality audit program
- Lead the process in defining and measuring clinical outcomes; recommending evidence-based patient-centered changes.
- Lead the collection and synthesis of quality outcome data to drive improvements in clinical care and service delivery that lead to improved patient quality of life.
- Lead external quality certification process/review by ensuring policies and processes meet required standards; coordinating audits/surveys and preparing required documentation for audit; and accompanying external auditors/surveyors on-site
- Actively build the company’s brand through effective engagement and relationships measured by survey results and business development metrics
- Support management in relationships with long-term care and retirement living partners through corporate quality and resident safety initiatives
- Coordinate measurement and analysis of satisfaction/experience; initiate effective consultation and engagement
- Collaborate on education, training, new hire orientation role related to established policies and processes
- Maintain safe practices and as applicable, good driving record (including CVOR) as applicable
- Abide by relevant applicable legislation such as Occupational Health & Safety Act, Workplace Safety and Insurance Act, Highway Traffic Act, AODA, Human Rights, Regulated Health Professions Act and regulatory standards and limitations
- Adhere strictly to safe communication, confidentiality and privacy requirements; comply with all company policies and procedures such as but not limited to PPE, safe lifting, incident/accident/hazard reporting, vehicle use, mobile device, drug and alcohol, etc.
- Education and Experience Required*
- Post Secondary education in Health Sciences is required; RRT and/or education in Health Informatics strongly preferred
- 5 years’ relevant experience
- Minimum 2 years of quality assurance or related experience
- Lean Six Sigma preferred

**Essential Duties**
- Visual and audio acuity; excellent English communication skills, including oral and written; ability to present in groups of varying sizes and backgrounds
- High situational awareness and emotional intelligence; responsive to problems with the ability to make effective decisions; able to work in a fast-paced environment while demonstrating adaptability and sustaining memory and attention to detail/concentration
- Able to travel across Ontario holding a valid full G Driver's License (for 3 years or longer) with satisfactory driving record.
- Must maintain satisfactory standing with ongoing background checks

**Working Conditions**
- Exposure to clinical complexities, unpredictable people and environments
- Frequent driving required; moderate exposure to weather conditions; occasional overnight business trips
- Standard work week of 37.5 hours

**What We Offer**
In addition to fair and competitive compensation and the joy of working for an ethical, reputable, positive company we offer:

- Challenging careers that impact patient care and the opport

  • Manager, Stakeholder Communications

    6 hours ago

    London, Ontario, Canada Equinix, Inc. Full time

    Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Junior Stakeholder Coordinator

    1 week ago

    London, Ontario, Canada Parsons Oman Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine NextWhen it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Director of Stakeholder Engagement

    3 days ago

    London, Ontario, Canada Equinix, Inc. Full time

    Company OverviewEquinix, Inc. is a global digital infrastructure company that operates over 260 data centers worldwide.We provide a trusted platform for businesses to connect and interconnect their foundational infrastructure at software speed.Our mission is to enable organizations to access the right places, partners, and possibilities to scale with...

  • Director, Stakeholder Relations

    5 hours ago

    London, Canada Western University Full time

    **Classification & Regular Hours** Hours per Week: 35 Salary will be commensurate with experience. **About Western** Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and...

  • Key Stakeholder Coordinator

    6 days ago

    London, Ontario, Canada Parsons Oman Full time

    Welcome to Parsons Oman, a leading provider of innovative engineering and construction services. We are currently seeking an experienced Junior Stakeholder Coordinator (Arabic Speaker) to join our team in Abu Dhabi.Job SummaryThe successful candidate will work closely with the engineering team, assisting Lead Engineers and/or the Project Manager/Program...

  • Financial Services Quality Manager

    19 hours ago

    London, Ontario, Canada SAP Fioneer Full time

    About UsSAP Fioneer is a pioneer in the financial services industry, building software and platforms that enable banks, insurance companies, and challengers to run, transform, and grow cost-efficiently and at scale and speed.We are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class...

  • Stakeholder Liaison and Coordinator

    6 days ago

    London, Ontario, Canada Parsons Oman Full time

    Company Overview">Parsons Oman prides itself on its commitment to innovation and collaboration. We foster an environment that encourages our employees to pursue their passions and explore new ideas, allowing them to grow both personally and professionally.Job Description">In this role as Junior Stakeholder Coordinator (Arabic Speaker), you will be working...

  • Infrastructure Policy and Stakeholder Relations Manager

    59 minutes ago

    London, Ontario, Canada Canada Infrastructure Bank Full time

    **Overview**The Canada Infrastructure Bank (CIB) is a federal Crown corporation that invests in new infrastructure projects to transform the way infrastructure is planned, financed, and delivered in Canada. We are seeking an experienced professional to join our team as an Infrastructure Policy and Stakeholder Relations Manager.

  • Quality Assurance Manager

    6 days ago

    London, Ontario, Canada KSDT CPA Full time

    About KSDT CPAWe're a digital solutions agency that specializes in helping leading commercial and public service brands navigate digital change.We're looking for a QA Analyst to join our team and help us ensure a standard level of quality is met and maintained throughout our project development.This role will involve overseeing project quality to ensure that...

  • Quality Assurance Manager Light Industrial

    21 hours ago

    London, Ontario, Canada PSG Global Solutions Full time

    About the Job:As a Quality Assurance Manager, you will play a critical role in ensuring the quality of our products. Your primary responsibility will be to perform multiple analyses on raw materials, products in warehouse, work in progress, and finished product to ensure compliance with Belmar and customer specifications.Key Accountabilities:- Develop and...

  • Quality Manager

    3 weeks ago

    London, Canada Leggett & Platt Full time

    We, at Leggett & Platt Inc., are searching for a Quality Manager to support our business located in London, Ontario. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? That’s right! In fact, in...

  • Senior Quality Management Professional

    7 days ago

    London, Ontario, Canada Black & McDonald Limited Full time

    About This Opportunity\Join our team as a QA/QC Manager and take on a challenging role that requires expertise, dedication, and a passion for quality management. As a key member of our team, you will play a critical role in ensuring the delivery of high-quality projects and upholding our company's reputation for excellence.\Your Key Responsibilities\Develop...

  • Healthcare Quality Initiatives Manager

    17 hours ago

    London, Ontario, Canada Ontario Health Full time

    Job SummaryOntario Health is hiring a Healthcare Quality Initiatives Manager to lead the planning and facilitation of quality improvement initiatives/projects in various disease sites as well as the implementation of province-wide projects to advance surgical oncology care delivery across Ontario.Key Duties:- Leading and enabling small to medium-scale...

  • Quality Manager

    2 weeks ago

    London, Canada Leggett & Platt Full time

    We, at Leggett & Platt Inc., are searching for a Quality Manager to support our business located in London, Ontario. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? That’s right! In fact, in...

  • Foods NA Quality Program Manager

    7 days ago

    London, Ontario, Canada Unilever Brazil Full time

    Job SummaryWe are seeking an experienced Quality Specialist to join our team in Canada. In this role, you will be responsible for developing and implementing quality programs, partnering with cross-functional teams, and driving continuous improvement initiatives. The ideal candidate will have a strong background in quality management, excellent communication...

  • Manager, Quality

    2 hours ago

    London, Canada London Health Sciences Centre Full time

    **Who We Are**: **Who We Are** London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities...

  • Manager, Quality Assurance

    2 hours ago

    London, Canada Voices Full time

    Voices is the world’s #1 voice marketplace. We’ve helped tens of thousands of marketers, producers, instructors, and creative directors at the world’s biggest and most beloved brands find the right talent for their creative projects. Headquartered in London, Canada, Voices matches clients with voice over, music, audio production, and translation...

  • Director of Quality Assurance

    4 weeks ago

    London, Ontario, Canada CPG Executive Search Inc. Full time

    Director of Quality & Food Safety(Regulatory, Sanitation, Food Safety Systems)Muskoka Region, Ontario*Relocation package assistance may be available.100% on-site (5 days/wk)The Company:Our client is a fast-growing, premium Food / Beverage Manufacturer.The Opportunity:Our client is looking for an experienced Director of Quality and Food Safety. This role will...

  • Quality Specialist

    6 days ago

    London, Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a Quality Specialist for a 6-month contract located in Toronto. This is an excellent opportunity for a Quality Specialist with a financial services background. Please note this position is currently a hybrid work arrangement requiring 3 days in office.As a Quality Specialist your duties will include...

  • Customer Experience Quality Specialist

    6 hours ago

    London, Ontario, Canada GM Financial Full time

    OverviewAt GM Financial, we are a global provider of auto finance solutions, offering attractive retail financing and lease programs to meet the needs of each customer. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging.Job DescriptionThe Customer...