Premium Acquisition

**Position Overview**:
**Company**:CUMIS Union

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Premium Acquisition & Reconciliation Administrator is responsible for providing guidance and support to our customers and our internal business partners who contact the Billing Service Centre on a wide variety of functions and questions related to CUMIS Life products and services. They are also responsible for maintaining accurate accounting records, collecting and administering premium while providing billing expertise to internal business partners, individual members and our Credit Union clients.

**How you will create impact**:

- Resolve issues escalated from other departments, including researching and investigating into root causes and providing solutions.
- Resolve a variety of billing related inquiries from Financial Institutions and their members, as well as internal business partners. i.e., banking errors, explaining quotes.
- Collect outstanding insurance premiums from members while resolving any errors with payment accounts.
- Assist Credit Union members with monthly balancing process for all Creditor Insurance products: Single Premium, Monthly Premium, Group Mortgage Protection, Members Term Life and Self-Administered products.
- Investigate Financial Institution consolidated statements; reconcile and take corrective actions for discrepancies.
- Contribute to customer retention and recognize opportunities to educate Credit Union members around the benefits of insurance and their own unique individual coverage(s).

**How you will succeed**:

- You adapt to change and are committed to continuous improvement, in order to exceed client expectations.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support your peers.

**To join our team**:

- Completed post-secondary education.
- Minimum 1-2 years account reconciliation experience or relevant work experience.
- Completion of LOMA 280, LOMA 290 and ACS 100 within first 2 years of hire.
- Proven problem solving and decision-making skills with a strong attention to detail.

**What's in it for you?**:

- Training and development opportunities to grow your career.
- Paid time off to support your personal and family needs.
- A holistic approach to your well-being, with a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.