Service Technician

4 weeks ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

With over four decades of excellence, **St Catharines Volkswagen **is dedicated to providing top-tier service to everyone who walks through our doors. We are the only dealership in Niagara that offers Volkswagen Certified Pre-Owned vehicles.

St. Catherines Volkswagen is looking for a **Service Technician** to join their Dynamic Team

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About Us**

Our purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- **
Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**About you.**

You will shine in our friendly and guest focused environment. At St. Catharines Volkswagen, we work hard as a team to achieve our individual and team goals. You are positive, welcome others with a smile and want to grow in the retail automotive industry. We look forward to having you on board

**Here’s what you’ll deliver**:

- Examine all vehicles to determine if additional safety or service work is required.
- Prepare a complete report on the back of the repair order.
- Estimate flat rate times for each recommendation. Use supplied flat-rate manuals and the Employer policies as a guide.
- Obtain parts prices and note availability for each recommendation.
- Perform all work as outlined on the front of the repair order and as authorized on the back, with efficiency and accuracy, and in accordance with company and factory standards.
- Order all parts when authorization is received, unless specifically told otherwise. Indicate on the RO that you have done so.
- Save and tag parts if the job is under warranty or insurance, or if requested by the customer.
- Road-test vehicles after service any time a wheel is removed, or any time a repair that might affect drivability is performed (i.e. tune-up, valve adjustment, brake work, suspension work, rattle/noise repair, etc.). Straight oil changes or transmission fluid changes are excluded.
- Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
- Supervise work of all apprentice technicians or students; report immediately any deficiencies to the Service Manager.
- Attend factory-sponsored training classes as scheduled by management.
- Attend dealer-specified training courses as scheduled by management.
- Keep abreast of all factory technical bulletins.
- Maintain a high degree of concentration to prevent “comebacks”.
- Ensure that customer cars are kept as clean or cleaner than when they arrived, both inside and out.
- Keep the shop area neat and clean at all times.
- Clean bay and bench at the end of each shift.
- Dispose of garbage, recycling, etc. as required.
- Understand and follow federal, provincial, and local regulations, such as those governing the disposal of hazardous wastes.
- Other duties as required by management.

**What you need to succeed**:

- Automotive Service Technician, fully licensed (310S or higher).
- One to three years experience with automotive mechanical operations.
- Ability to read and comprehend instructions and information.
- Licensed Class A Technician considered an asset.
- Valid Ontario Class ‘G’ driver’s license with a good driving record.
- Strong diagnostic skills and a willingness to learn.
- Must be team oriented, hardworking, strong work ethic, punctual with a positive attitude.

**What’s in it for you**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Tool and Boot Allowance
- Competitive Production Bonus
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 23 brands and 39 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also inc

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