Stone Installer

1 week ago

Welland, Canada Quartzco Full time

Job description

Established in 2007, Quartz Co is a leader in the Ontario stone installation and fabrication industry. With a continued focus on service and customer relationships, Quartz Co is growing rapidly and looking for team members who will help to support and grow our brand in the Ontario market.

We are seeking experienced people for our installation team. Crews are typically comprised of two people, an experienced crew lead and a second installer. You start your day at our shop located in Welland, load the stone in a company van and drive to job sites across Southwestern Ontario to complete your installs for the day.

As a Quartz Co Installer, you are expected to always conduct yourself in a professional manner while working with an Install Crew Lead to complete high quality installs while minimizing errors. Daily responsibilities include maintaining your installation vehicle and ensuring all necessary supplies are stocked, problem solving where necessary on site to complete installation and ensuring prompt completion of work while the highest standards are maintained. We offer a competitive salary and benefits after a 3 month probation period.

**Responsibilities and Duties include**:

- Complete all daily installation tasks of assigned jobs in a professional manner
- Installers must consistently be following Quartz Co “dress code” and schedule adherence policies as outlined in Quartz Co Employee Handbook
- Ensure that all current Quartz Co assigned training is completed in the time assigned with zero (0) over-due training assignments.
- Engage in on-site distribution of workload with the goal of developing and growing installer competencies.
- Actively communicate with Install Crew Lead and others to advise when issues arise and work to problem solve to rectify all installation issues.
- Engage in customer service priorities focused on results-based customer review ratings via Google Reviews or Home Depot Voice of the Customer survey tools. Installer service deliverables are to achieve a weekly goal of achieving two (2) completed VOC surveys per week with a minimum VOC score of 4.5. Additionally, installer to achieve a weekly goal of a minimum of two (2) 5-Star Google reviews. Following areas of customer service focus, but not limited to, are excellence in:
1) Installer communications

2) Installer timeliness

3) Installer ability to respond to customer concerns

4) Workmanship Quality

5) Installer Friendliness

6) Installer Care
- Maintain company vehicle cleanliness and the restocking of the vehicle installation supplies. Provide timely reporting of any vehicle deficiencies as required to Install Crew Lead or Install Manager.
- In conjunction with Install Crew Lead, complete and submit by end of each workday, in detail, all daily post install checklists and communicate any required follow-up to Install Manager.

**Qualifications**:

- Proven ability to complete responsibilities listed above i.e. Installation experience
- Ability to lift in excess of 100lbs while getting stone pieces into sites for installation
- Ability to work in a team environment is critical
- Outgoing personality and comfort communicating with customers and end users on site
- G license is a requirement & good driving record

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 - 44 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Overtime

**Experience**:

- construction: 1 year (required)

Licence/Certification:

- Class G Licence (required)

Work Location: In person

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