Aws Amazon Connect Consultant

1 month ago

Toronto, Canada AstraNorth Full time

**Required Skills and Experience**:

- **Design and configure Amazon Connect solutions** to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.
- **Contact Centre Configuration in Amazon Dynamo DB**:

- **Monitor and troubleshoot the solution using tools such as AWS Cloudwatch**:

- Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
- Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
- Provide technical support and guidance to contact centre operations teams and end users.
- Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.

**Job Types**: Full-time, Fixed term contract

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Toronto, ON

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