Supervisor (Clerk 4)

**Department**:Communities, Culture, Tourism & Heritage

**Location**:PEGGYS COVE

**Type of Employment**:Seasonal

**Union Status**:NSGEU - NSPG

**Closing Date**:26-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province.

Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Peggy’s Cove, Port Hastings, and Yarmouth. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

**About Our Opportunity**:
Are you passionate about promoting Nova Scotia to travellers from all over the world? Our team of travel counsellors welcome visitors and provide customized trip planning assistance and customer service to visitors travelling throughout Nova Scotia. This position also provides supervision to the visitor information centre employees ensuring ensuring the delivery of quality service to visitors.

This position reports to the Manager, Visitor Services

**Primary Accountabilities**:

- Providing supervision to the Visitor Information Services employees
- Overseeing the scheduling, forecasting, reporting and other administrative and operational tasks ensuring the smooth running of the facility and the delivery of quality service to visitors
- Building relationships with tourism partners and other community organizations
- Providing customer service by helping visitors plan their travel in Nova Scotia using sales, promotion, and people skills
- Using your research skills to seek out information about tourism experiences, products, and services to share with visitors.
- Ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations

**Qualifications and Experience**:
You have experience in a role where you have led, coached and mentored employees and can demonstrate a strong customer service orientation through your ability to assist visitors while following policies and procedures. We are seeking an individual that who is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.

Other required skills include:

- Excellent leadership, interpersonal and team-building skills
- Strong listening, verbal, and written communication skills in a frontline customer service environment
- Ability to deliver exceptional customer service, and to work cooperatively in a team environment
- Ability to analyze problems and organize work in a fast-paced environment

The following would be considered as assets:

- Visitor Services Counsellor and Visitor Services Supervisory experience
- Sales/destination sales experience
- Bilingualism
- Experience in a contact centre environment
- Knowledge and experience in the promotion of Nova Scotia’s travel experiences
- Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services

We will assess the above qualifications and competencies using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
An equivalent combination of training, education and experience will be considered.

**Benefits**:
Based on employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Working Conditions**:

- Must receive, lift, and store large shipments of tourism literature (up to 30 pounds)
- Travel may be required for work and training purposes.
- Travel expenses will be reimbursed by the employer

**Additional Information**:
The full-time seasonal position requires an individual who can work over a seven-day period schedule including weekends and holidays.

This position is located at the Peggy's Cove VIC - 96 Peggy’s Point Road, Peggy’s Cove, NSB3Z 3S1

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- Department Specific Flexible working schedules.