IT Process Manager

5 days ago


Vaughan, Canada Encompass Business Technologies Full time

Job Description

As an IT Process Manager you will be responsible for building IT Process, aligning with business objectives and developing IT roadmap. You will also be responsible for running gap analysis and resolve problems associated with process issues. Your focus will be to implement IT process from start to end to achieve business goals. This position requires strong troubleshooting, analytic and diagnostic skills, along with good communication abilities.

Typical duties include:

- Coordinating and implementing IT process and roadmap.
- Provide guidance to IT staff and implement IT best practices
- Analyzing complex business problems and assessing how automated systems can be implemented to solve them
- Formulating and defining the objectives and scope of business systems
- Gathering data and analyzing business and user needs in consultation with both business managers and end users
- Making recommendations to align technology with business goals

Qualifications:

- Associate's degree and/or equivalent from two-year College or IT-Specific School; or 4 to 5 years of related experience and/or training; or equivalent combination of education and experience.
- Experience with Microsoft Servers and Server products i.e Exchange, Active Directory, and SharePoint.
- Experience with backup and antivirus system administration
- Experience with Virtualization technology - VMware and Hyper-V
- Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values; Benefits organization through outside activities.
- Excellent written and oral communication skills with a proven ability to translate complex technical concepts into understandable terms tailored to your audience
- Experience with Remote Management and Professional Services Automation (PSA) software will be an asset.
- Comfortable interacting with all levels of management and end users. Highly motivated and strong desire for continuous learning. Strong customer service orientation
- Excellent project management and organizational skills adept at effectively dealing with multiple competing priorities while consistently meeting deadlines

Encompass Business Technologies: Encompass Business Technologies or “Encompass” is an innovative provider of powerful, practical and cost effective technology and consulting services focused around “Aligning Technology with Business Process” and a belief that technology should deliver consistence, expected business results. Founded in 2010, Encompass has been quick to earn a stellar reputation as a solid performer. Encompass’s core competencies can be summed up in our mission statement, “Aligning Business Process with Technology” to deliver world class business results.

Working closely with our technology partners, Encompass’s staff is on a mission to become a world class IT Service provider delivering excellent customer service, improve business performance and control technology costs for our clients. Our strong history building and supporting large infrastructure means we have the experienced teams necessary to deliver on the toughest of problems. Our commitment to optimizing IT process for business means we solve problems efficiently.

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$95,000.00 per year

**Benefits**:

- Commuter benefits
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay
- Overtime pay


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