Operations Management Trainee

3 weeks ago

Mississauga, Canada Ryder System Full time

**About Ryder**

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**Summary**

The Operations Management Trainee will support the shop management process and assist in parts ordering, receiving, cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

**Work Type**: Full-time, permanent

**Salary**: $50,000 - $52,000 annually

**Shift**: Monday to Friday, 2:00pm to 10:30pm

**Why Ryder**:

- Weekly Pay
- Health Benefit after 30 days
- 10 days of Paid Time Off upon hire
- Annual Merit increase
- RRSP and Group Pension Plan
- Stock Options
- Friendly and dynamic working environment
- Employee perks and discounts
- Internal Opportunities for growth( potentially to be a Supervisor or Manager in 18 - 24 months)

**Responsibilities**
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
- Responsible for parts ordering, receiving, cataloging, inventory etc.
- Processing of Purchase Orders and Supplier invoices
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers
- Partner with Sales staff on customer calls for new business and increased customer satisfaction
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
- Performs other duties as assigned.

**Requirements**:

- 1-5 years’ experience in customer service with issues resolution
- Detail oriented with excellent follow-up practices
- Strong verbal and written communication skills
- Instills commitment to organizational goals
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Effective interpersonal skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Recruiter: Kathy Zhang:_
- Business Hours: M to F, 8:00am to 5:00pm EST_

**Job Category**: Operations and Support

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