Collections Agent

4 weeks ago

Dartmouth, Canada BOYNECLARKE Full time

**Why This Role?**

**Core Duties and Responsibilities**

As a Caller, your responsibilities will include, but is not limited to, the following:

- Extract and analyze data from financial institution systems for communication with debtors;
- Conduct phone calls with debtors - including inbound and outbound calls;
- Prepare correspondence with debtor and/or communicate with team members to confirm next steps;
- Manage debtor and file related deadlines, prioritize files based on rate of recovery;
- Review due diligence related to recovery/enforcement of debt;
- Ensure the accuracy and completeness of file information for clients;
- Coordinating all reporting requirements for clients and lawyers;
**Qualifications and Skills**

To be successful, you possess the following qualifications and skills:

- Excellent oral and written communication skills in English;
- Bilingualism (English and French) is an asset;
- Previous experience working in customer service;
- Proven ability to think critically, problem solve, and make sound judgement calls;
- Experience working in debt recovery considered a significant asset;
- Exceptional attention to detail;
- Strong ability to manage your time and demonstrated ability to handle multiple priorities in deadline driven work environment;
- Ability to achieve financial and other specified targets;
**Why BOYNECLARKE LLP?**

We are a dynamic, fast-growing, full-service law firm located in downtown Dartmouth with spectacular views of the Halifax Harbour. We understand that the success and well-being of our clients and our colleagues is often rooted in our shared community, which is why we are deeply invested in giving back. We strengthen and support our commitment to community through various programs and initiatives including volunteer time programs, employee-driven initiatives, and monthly community giving to employee-selected charities. We also understand that work-life integration, health, and wellness play an important role in our team’s ability to be successful and maintain a vibrant working environment. Through social activities, financial literacy programs, fitness classes, wellness subsidy program, and committee-driven initiatives, our colleagues thrive at BOYNECLARKE.

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