Globalview Lead Consultant

3 weeks ago

Ottawa, Canada ADP Full time

ADP GlobalView is leading the Global Payroll and Time market in the World and provides services to multi-national clients looking for outsourcing solutions. The GlobalView Organization is committed to providing world-class service to all clients by hiring, developing, and retaining qualified service professionals, treating each client contact as a service opportunity, and delivering outstanding customer care to client associates.

ADP GlobalView aims for the highest standards and modern approaches in how it organizes itself, engages associates, and delivers work. Business agility is critical for our organization, and the Lead Consultant plays a significant role in this.

Functional payroll resource driving client projects (configuration, testing, etc); Strong client consultation skills, focus on delivering quality; continuous learning environment; ability to handle multiple projects at a time.

**Position Description**:
The primary focus of this position is to align with the Client Product Owner/Client SME on specific requirements documented through Blueprinting/User Stories to meet their business needs. The Lead Consultant designs, builds and validates client requirements, executes testing leveraging client data and liaises with the Client Product Owner (Client SME) on testing results. She/he will work with Client Product Owner (Client SME) to resolve any issues and escalations throughout the implementation process.

ADP GlobalView Lead Consultants are integral members of an Agile Team and share responsibilities for the team's overall performance. He/she is expected to work on multiple client projects within the same timelines/targeted go-live date.

The Lead Consultant reports to the Business Owner/Implementation Director.

**RESPONSIBILITIES**:

- Implement the client's solution using ADP's Implementation Methodology and the ADP GlobalView product (based on SAP).
- Lead blueprinting workshops/create user stories gathering information on the client's requirements.
- Design and document the client's solution including their business requirements and any program specifications required according to ADP's documentation guidelines.
- Consult with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation.
- Support clients through the User Acceptance, Parallel Testing and Go-Live phases to ensure a successful go-live.
- Take ownership of issues & gaps between client requirement and ADP GV template and work with other GV streams/areas to resolve them.
- Perform Quality Assurance reviews on blueprints and configuration of the client's system.
- Identify and manage risk individually at project level.
- Participate in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions.
- Liaise with the ADP Project Manager/Agile Team Lead assigned to the project, providing regular status updates and early warning of any slippage/ problems that may occur.

**QUALIFICATIONS REQUIRED**:

- Bachelor's Degree or its equivalent in education and experience.
- SAP Payroll configuration experience in one or more countries.
- Must have configuration knowledge / consulting skills for at least two applicable SAP functional areas.
- Must have solid functional / blueprinting knowledge.
- This position requires 10%-25% of travel activity.

**PREFERRED QUALIFICATIONS:
- Ability to work on multiple client projects at the same time.
- Proven ability to annually lead Multi Country HR/Payroll implementations.
- Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
- Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
- Excellent written and verbal communication skills.
- Analytical thinking problem solving skills work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications.
- Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP.
- Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.
- Strong knowledge of one or more Payroll, Human Resources, Portal or Time Management SAP modules configuration and design.
- Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation/ training/ demonstrations.
- Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
- Good business process knowledge of SAP module being implemented.

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