Account Manager, Collections
4 months ago
Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you
The base salary for this role is: $35,000 + Commissions
What you'll do:
- Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
- Be a part of a high performing team and strive to exceed individual daily and monthly targets.
- Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements - you're a solution finder.
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
- Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
- Fully accountable for collections related member questions or concerns - you're totally organized and knowledgeable about policies and procedures.
- Monitor and resolve payment related discrepancies.
- Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.
What you'll need:
- To be mission driven, self-motivated.
- To maintain focus and ruthlessly prioritize your core job responsibilities.
- At least 1+ years of experience working in collections/AR, first or third party.
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus
- Comfortable using MS Office (Word, Outlook, and Excel), as well as Windows operating systems.
- Excellent verbal & written communication skills (you're incredibly persuasive)
- Strong negotiation and conflict resolution skills
- Committed to going above and beyond to find solutions for customers.
- Passionate about personal finance and helping people make positive financial decisions.
- Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)
What's in it for you:
- A generous commission structure
- Regular set 8 hours Monday to Friday
- Opportunities in a fast growing, innovative company (internal mobility and growth)
- Be a part in revolutionizing the way people think of financial services
**About Us**
We help make it easy for Canadians to achieve financial freedom while making a positive impact.
We live in the most innovative and technologically advanced era, yet so much struggle exists. Most of us are far from where we want to be financially.
We all want a better future. A better world where reaching financial freedom is a question of when, not if. One that's equitable so that all can prosper. One that's safe from the impact of climate change.
Our money has the power to change the world. It's up to us to do things differently.
Powered by JazzHR
D6WtmF2Kkb
-
Senior Collections Manager
1 month ago
Surrey, British Columbia, Canada Aplin & Martin Consultants Ltd. Full time $60,000 - $70,000Aplin & Martin Consultants Ltd. is a distinguished firm with a rich legacy in the fields of civil engineering, architecture, planning, environmental services, and surveying throughout Canada.Currently, they are in search of a Senior Risk Officer to lead and supervise the management of outstanding client invoices. This position entails recognizing overdue...
-
Accounts Receivable
4 months ago
Surrey, Canada Wesgroup Equipment Full timeWesgroup Equipment is a Family of Companies, comprised of Westerra Equipment, Williams Machinery, and Vermeer British Columbia. Our 8 locations across British Columbia sell, rent, and fix equipment. We also train people on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, our Family of...
-
Collection Officer
4 months ago
Surrey, Canada Aplin Martin Full time**About Us** Aplin Martin is a full-service Civil Engineering, Architecture, Planning, Environmental and Survey company, celebrating over 55 years of success in making sustainable communities a reality across Canada. Over the five decades, the Aplin Martin family has grown into a multi-disciplinary firm of 300+ talented and dedicated professionals delivering...
-
Retail Store Manager
3 days ago
Surrey, British Columbia, Canada Preet Collections Ltd. Full timeJob Title: Retail Store SupervisorPreet Collections Ltd. is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Store Operations:...
-
Retail Store Manager
3 days ago
Surrey, British Columbia, Canada Preet Collections Ltd. Full timeJob Title: Retail Store SupervisorPreet Collections Ltd. is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Store Operations:...
-
Retail Store Manager
2 weeks ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at SHAAN COLLECTIONS LTD. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store is always well-stocked and visually...
-
Retail Store Manager
2 weeks ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at SHAAN COLLECTIONS LTD. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store is always well-stocked and visually...
-
Retail Store Manager
19 hours ago
Surrey, British Columbia, Canada Preet Collections Ltd. Full timeJob Title: Retail Store SupervisorPreet Collections Ltd. is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our store, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Leadership...
-
Retail Store Manager
22 hours ago
Surrey, British Columbia, Canada Preet Collections Ltd. Full timeJob Title: Retail Store SupervisorPreet Collections Ltd. is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our store, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Leadership...
-
Retail Store Manager
3 weeks ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at SHAAN COLLECTIONS LTD. As a Store Manager, you will be responsible for the overall operation of our retail store, ensuring that it runs smoothly and efficiently.Key ResponsibilitiesStore Operations: Direct and control daily store operations, ensuring that all...
-
Store Operations Manager
1 week ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeJob SummaryWe are seeking a highly skilled Store Manager to lead our retail team at SHAAN COLLECTIONS LTD. As a key member of our management team, you will be responsible for overseeing daily store operations, managing staff, and driving sales growth.Key ResponsibilitiesStaff Management: Supervise and train store staff to ensure excellent customer service...
-
Store Operations Manager
1 week ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeJob SummaryWe are seeking a highly skilled Store Manager to lead our retail team at SHAAN COLLECTIONS LTD. As a key member of our management team, you will be responsible for overseeing daily store operations, managing staff, and driving sales growth.Key ResponsibilitiesStaff Management: Supervise and train store staff to ensure excellent customer service...
-
Retail Store Manager
2 days ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at SHAAN COLLECTIONS LTD. The successful candidate will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesTeam Management: Supervise and coordinate the activities of sales...
-
Retail Store Manager
2 days ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at SHAAN COLLECTIONS LTD. The successful candidate will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesTeam Management: Supervise and coordinate the activities of sales...
-
Store Operations Manager
3 weeks ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at SHAAN COLLECTIONS LTD. As a Store Manager, you will be responsible for the overall operation of our retail store, ensuring that it runs smoothly and efficiently.Key ResponsibilitiesStore Operations: Direct and control daily store operations, ensuring that all...
-
Retail Store Manager
5 hours ago
Surrey, British Columbia, Canada Preet Collections Ltd. Full timeJob Title: Retail Store SupervisorPreet Collections Ltd. is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our retail operations, you will be responsible for overseeing the daily activities of our store, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Leadership and...
-
Retail Store Manager
20 hours ago
Surrey, British Columbia, Canada Preet Collections Ltd. Full timeJob Title: Retail Store SupervisorPreet Collections Ltd. is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our retail operations, you will be responsible for overseeing the daily activities of our store, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Leadership and...
-
Retail Operations Manager
1 month ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timePosition OverviewAs a Store Manager at SHAAN COLLECTIONS LTD, you will play a crucial role in overseeing the daily operations of our retail environment. Your leadership will ensure that our store runs smoothly and efficiently.QualificationsEducation: Completion of secondary (high) school graduation certificateExperience: A minimum of 7 months to less than 1...
-
Retail Store Manager
3 weeks ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeJob SummarySHAAN COLLECTIONS LTD is seeking a highly skilled and experienced Retail Store Supervisor to join our team. As a key member of our retail operations, you will be responsible for overseeing the daily activities of our store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesTeam Management: Supervise and coordinate...
-
Retail Store Manager
2 weeks ago
Surrey, British Columbia, Canada SHAAN COLLECTIONS LTD Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at SHAAN COLLECTIONS LTD. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLeadership and Team Management: Supervise and motivate a...