Manager, Alliance Performance Management, Bc Agency

3 weeks ago

Vancouver, Canada PHSA Full time

**Manager, Alliance Performance Management, BC Agency for Pathology & Laboratory Medicine**

Provincial Laboratory Medicine Services

Vancouver, BC

Reporting to the Director, Alliance Management, the Manager, Alliance Performance Management is responsible for monitoring and reviewing partner performance to ensure the agreements with laboratory service providers result in consistent, high-quality services for the citizens of British Columbia. The position is accountable for performance management processes for the agreements, reporting on agreement obligations and ensuring service providers meet or exceed service levels and contractual commitments. The Manager, Alliance Performance Management will play a key role in enabling the achievement of mutual strategic goals and business objectives, and provides leadership to the team responsible for monitoring agreement performance. This position builds strategic alliances to engage in internal and external analysis and to operationalize complex concepts introduced within the agreements, and participates in discussions and key decisions regarding quality of the services and agreement compliance. The Manager, Alliance Performance Management is a leadership role within the Alliance Management team to understand business issues, processes and outcomes as well as business implications of decisions that impact the agreement with the service provider, and is instrumental in seeking resolution of business inconsistencies within the contract, and works in an environment where guidelines are unclear and are derived from long-range strategic plans, and the impact of decisions are complex and may result in changes to strategies, programs and policies related to laboratory services.

**What you’ll do**
- Leads the development of performance management frameworks and reporting templates, standards and practices to ensure proper controls are in place, guides and supports management in ensuring that mutual contractual obligations are met.
- Leads the development of deal management strategies in response to new developments, emerging technology, trends, legislation/regulation and which affect the agreement either beneficially or detrimentally.
- Participates in discussion and key decisions on agreement scope, Change Requests and contract amendments. Utilizes negotiation and influence with external service providers and internal and external stakeholders to maximize the value of the agreements. Provides the consistent link between the Alliance Management Office (AMO) and laboratory service providers with respect to negotiating outcomes, operationalizing the agreements and resolution of escalated issues.
- Plays a leading role in resolving partner issues as they relate to laboratory service agreements with service providers across the Province.
- Develops information for executive and portfolio-level reporting. Anticipates and prepares briefing materials, reports and recommendations for the Director.
- Manages the relationship at the operational level between laboratory service providers and the AMO ensuring service levels are met and issues are resolved. Partners with management team members to identify service contract trends and issues, and to capture/build best practices into strategic plans; maintains positive partnerships with service providers, and responds to service provider and client relations issues that arise.
- Responsible for timely and accurate preparation, monitoring and tracking of agreement obligations and compliance-related activities, ensuring that the completion of contract documentation is aligned with legislation, standards and policies.
- As a member of the management team, participates in annual multi-level objective-setting processes and development of strategies related to individual contracts. Participates in projects and issues management at the operational level.
- Meets with other staff to clarify and resolve issues that arise in related program initiatives to further program integration and to carry on joint evaluation and quality assurance initiatives.
- Supervises, performance-manages and provides leadership to designated staff using techniques such as coaching, mentoring, and skill development. Inspires team towards the achievement of project goals through ensuring the culture is one in which individual competencies can thrive. Meets with staff to clarify and resolve issues that arise in related program initiatives to further program integration and to carry on joint evaluation and quality assurance initiatives. Assists with human resources and operational requirements by completing and submitting relevant documentation/records and following up on issues with appropriate department(s) as required.

**What you bring**
- A level of education, training, and experience equivalent to a Bachelor’s Degree in a related discipline (e.g. business management, contract management, public administration) with a minimum of five (5) years of experience, incl

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